Vacancies Customer Marketing Manager

AkzoNobel Corporate; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading paints and coatings company is seeking a Customer Engagement Manager in Singapore to develop and implement programs to increase customer loyalty and engagement. The ideal candidate will have 3-5 years of experience in customer marketing and a strong understanding of customer journey mapping. This full-time role offers the opportunity to work within a dynamic marketing team.

Qualifications

• 3-5 years of experience in customer marketing or lifecycle marketing.
• Strong understanding of customer journey mapping and segmentation.
• Excellent communication and project management skills.

Responsibilities

• Develop and implement customer engagement strategies.
• Lead rollout of painter engagement programs.
• Monitor performance via KPIs and dashboards.

Skills

Business Development

Customer Service

Market Research

Customer Relationship

Education

Bachelor's degree in Marketing, Business, Communications or related field

Tools

CRM systems

Marketing automation platforms (e.g. HubSpot, Marketo, Salesforce)

Data analysis tools (e.g. Google Analytics, Excel, Tableau)

Job description

About AkzoNobel

Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.

Job Purpose

The purpose of this role is to develop and implement set of In‑store Offtake programs as well as painter engagement programs to drive painter offtake from stores in line with the strategic framework of the BU. It involves working closely with the area sales teams and within the marketing team to develop the right offtake plans share market insights to ensure delivery of the SMART KPIs.

Key Accountabilities

Customer Engagement & Retention

Develop and implement strategies to increase engagement loyalty and reduce churn through programs like loyalty referrals and customer satisfaction. Analyze feedback to inform marketing actions.

Customer Advocacy & Loyalty

Manage advocacy efforts through testimonials success stories and advisory boards. Design and roll out loyalty programs to boost repeat purchases.

Painter Engagement Program

Lead rollout of the Heart-Mind-Pocket (HMP)-based engagement program. Track performance via SMART KPIs and dashboards. Monitor competitor activity and adapt accordingly.

In-store Merchandising

Deploy merchandising models tailored to shopper needs and store types. Collaborate with sales and marketing for store activations and performance tracking.

Shop Assistant / Product Consultant Program

Implement program to drive in‑store sales premium conversion and shopper assistance. Ensure training performance tracking and alignment with brand / channel plans.

Category Management

Deploy regional Category Management strategy for large stores. Train teams and develop customer promotion plans linked to category drivers.

Servicing Small & Medium Projects

Support painter teams in delivering projects guided by a structured GTM model. Use SMART KPIs CRM tools and dashboards for performance management.

Painter Offtake Growth

Run engagement programs to drive sales from painters (SSOs & LSOs). Monitor offtake product mix and QR code‑based loyalty initiatives.

People & Capability Development

Train Painter Key Account teams on sales technical skills costing and CRM tools. Track team performance and foster productivity.

Channel & Shopper Understanding

Understand channel segmentation shopper behavior and the strategic role of POST. Gather competitive intelligence and drive differentiation.

POST Execution & Tinting Operations

Execute POST strategy : machine maintenance software updates branding training and transitions.

Manage Depot Tinting at Warehouses and Professional Depots

Monitor KPIs (e.g. machine uptime cost) and coordinate with R&D and external vendors.

Performance Management

Set and review performance targets for teams. Drive continuous improvement and support staff development.

Asset Stewardship & Sustainability

Ensure legal and financial compliance in managing POST assets. Maintain documentation safety compliance (HSES) and promote sustainable practices.

Experience

Bachelors degree in Marketing Business Communications or related field. 3-5 years of experience in customer marketing lifecycle marketing or a related role. Strong understanding of customer journey mapping and customer segmentation. Experience with marketing automation platforms (e.g. HubSpot Marketo Salesforce) and CRM systems. Excellent communication interpersonal and project management skills. Analytical mindset with the ability to interpret data and derive actionable insights. Proven track record of driving customer engagement and loyalty through innovative marketing strategies.

Preferred Skills

• Experience in B2B marketing or SaaS industry.
• Familiarity with customer feedback tools and survey platforms (e.g. SurveyMonkey NPS tools).
• Proficiency with data analysis tools like Google Analytics Excel or Tableau.

Equal Opportunity Statement

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.

Requisition ID: 49325

Required Experience: Manager

Key Skills

• Business Development
• Customer Service
• Apache
• Market Research
• Customer Relationship

Employment Type: Full Time

Experience: years

Vacancy: 1