UX Researcher/ Service Designer

NSEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore seeks a UX Researcher / Service Designer to conduct qualitative and quantitative research, develop comprehensive research plans, and collaborate with teams to enhance user experiences. The ideal candidate has a strong background in user research and service design, with proficiency in tools like Figma. Interested applicants should email their CV, mentioning the exact position title applied for.

Qualifications

• Experience working as a user researcher and/or service designer.
• Strong knowledge in product design processes and emerging technologies.
• Familiarity with design and prototyping tools.

Responsibilities

• Conduct in-depth qualitative and quantitative research.
• Develop and execute comprehensive research plans.
• Create compelling research reports to share findings.

Skills

User research

Service design

Design thinking

Collaboration

Data analysis

Prototyping tools

Education

Advanced degree in service design, UX design, or related field

Tools

Figma

Adobe Creative Suite

Job description

Our client, one of Asia-Pacific’s leading organizations is looking for:

UX Researcher / Service Designer

Responsibilities

• Conduct in-depth qualitative and quantitative research to uncover needs, behaviours, motivations, and pain points.
• Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle.
• Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.
• Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights.
• Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.
• Facilitate workshops and ideation sessions prioritising user needs.
• Apply design thinking principles to creatively solve problems and envision innovative solutions.
• Create customer journey maps and other artefacts to communicate research findings.
• Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey.
• Apply research insights to design seamless and engaging customer experiences.
• Collaborate with designers and developers to ensure usability and accessibility of service concepts and products.
• Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement.
• Keep abreast of the latest research methodologies, tools, and industry trends in both UX research and service design.
• Ensure methodological rigour in all research and service design activities.

Requirements

• Experience working as a user researcher and/or service designer
• Advanced degree, training, or certification in service design, UX design, HCI, or related design fields
• Comfortable working with Product, Tech, Data, and Business partners to deliver services and experiences
• Strong knowledge in product design processes and emerging technologies
• Demonstrates systems thinking, teamwork, leadership, planning and successfully implemented projects in a dynamic and agile environment.
• Familiarity with design and prototyping tools, such as: Figma, and/or Adobe Creative Suite
• Knowledge of user research principles, methodologies, and deliverables
• Strong ability to identify key research objectives in partnership with product, design, brand, and engineering teams to address research needs for various brands and projects throughout the product life cycle.
• Strong knowledge of various research methods and the experience to select the right research to do at the right time and synthesise insights into coherent, digestible deliverables that visually reflect those results, including service design blueprints, journey maps, and process flows.

Interested applicants can also email CV at [e-mail] (for faster processing, please state the exact job / position title applied “UX Researcher/Service Designer”)

Only shortlisted candidates will be notified.

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