UX Designer (Content & Information Architecture)

KYNDRYL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

A leading tech company in Singapore is seeking a UX Designer (Content & Information Architecture) to create intuitive content experiences. This position involves understanding user needs and delivering user-centric content across digital platforms. The ideal candidate will have 7–12 years of experience in UX writing or related roles, with strong analytical and collaborative skills in agile environments. Join a dynamic team to enhance user journeys and improve product usability.

Qualifications

• 7–12 years of experience in UX writing or related roles.
• Strong experience creating user-centered content.
• Proven ability to design information architecture and structured content systems.
• Experience in agile product environments.

Responsibilities

• Design and deliver user-centered content for product journeys.
• Develop information architectures and structured documentation systems.
• Create technical documentation and user guides.
• Conduct usability testing and content performance analysis.
• Collaborate with cross-functional teams to ensure content accuracy.

Skills

UX writing

Content strategy

Technical writing

User research

Analytical skills

Collaboration

Tools

Figma

Confluence

GitHub

MadCap Flare

Oxygen XML

DITA

Job description

The UX Designer (Content & Information Architecture) is responsible for creating clear, intuitive, and user‑centered content experiences across digital platforms. This role focuses on understanding user needs, structuring information effectively, and delivering content that enhances usability, findability, and overall product understanding. The UX Designer (Content & IA) works closely with Product, Engineering, Design, and Customer teams to ensure documentation, onboarding flows, and communication touchpoints support seamless user journeys.

The ideal candidate combines UX thinking, content strategy, technical writing expertise, and customer‑centric communication. They are skilled at analyzing complex information, identifying content gaps, improving user workflows, and designing structured content systems that scale.

Key Responsibilities

1. User‑Centered Content & Experience Design

Design and deliver clear, intuitive, and structured content for user journeys, product onboarding, release communication, and customer enablement.

Translate complex technical concepts into user‑friendly content, guides, and communication materials.

Apply UX principles to improve clarity, comprehension, and end‑to‑end user experience.

2. Information Architecture & Content Systems

Develop and maintain information architectures, taxonomies, content frameworks, and structured documentation systems.

Improve navigation, findability, and content hierarchy across portals, help centers, and documentation platforms.

Implement structured authoring (e.g., XML/DITA) and scalable documentation models.

3. Documentation & Communication Design

Create and manage technical documentation such as user guides, FAQs, API docs, onboarding materials, migration communication, and tutorials.

Develop content for product rollouts, feature updates, platform changes, and developer enablement.

Establish content standards, templates, guidelines, and tone‑of‑voice consistency.

4. Research‑Driven Content Improvement

Conduct or participate in usability testing, feedback studies, surveys, and content performance analysis.

Use data, user insights, and behavioural signals to improve content clarity, structure, and effectiveness.

Continuously refine content based on user needs and product evolution.

5. Cross‑Functional Collaboration

Partner with Product Managers, UX Designers, Engineers, Support, and Business teams to ensure content accuracy and alignment.

Participate in planning for new features, migrations, and customer programmes to identify content needs early.

Support change management through clear, well‑structured content and communication strategies.

6. Quality, Consistency & Accessibility

Ensure all content adheres to accessibility and inclusive‑design standards.

Maintain a consistent style across documentation, communication, and UX content touchpoints.

Contribute to content governance, quality checks, and process improvements.

Must‑Have Qualifications

7–12 years of experience in UX writing, UX content design, technical writing, content strategy, information architecture, or related UX/content roles.

Strong experience creating user‑centred content that simplifies complex information and improves product usability.

Proven ability to design and manage information architecture, structured content systems, and scalable documentation models.

Strong analytical skills with the ability to interpret user feedback, conduct content testing, and apply insights to improve content.

Excellent written and verbal communication skills; able to work with diverse stakeholders and present content decisions confidently.

Experience in cross‑functional, agile product environments partnering with Product, Engineering, UX, and Customer teams.

Preferred / Nice‑to‑Have

Experience with developer‑facing or technical content (API docs, developer onboarding, technical workflows).

Familiarity with UX processes such as journey mapping, user research, IA audits, or usability testing.

Knowledge of structured authoring tools (MadCap Flare, Oxygen XML, DITA) or content management systems.

Experience working with government, enterprise, or platform‑scale products is a plus.

Exposure to tools like Figma, Confluence, GitHub, or content automation frameworks.

Experience contributing to chatbot training content, AI‑assisted knowledge models, or customer‑support content optimisation.