(Urgently hiring ) Sales executive

WATCH REPAIR SERVICE CENTRE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A luxury watch service center in Singapore is seeking a customer-focused individual to assist with watch inspections and customer service. Candidates should have at least 1 year of experience in luxury watch sales or customer service, strong communication skills, and attention to detail. The role involves welcoming customers, assessing watch issues, and liaising with watchmakers to ensure satisfaction. Flexibility to work retail hours, including weekends and holidays, is required.

Qualifications

• At least 1 year of experience in luxury watch sales/service or related customer service role.
• Able to identify common watch issues and explain them simply.
• Familiar with basic computer skills.

Responsibilities

• Welcome customers and register their watches for inspection.
• Communicate watch issues and record details accurately.
• Liaise between customers and watchmakers for repairs.

Skills

Customer-focused

Strong communication skills

Attention to detail

Education

GCE 'O' Level / Diploma in Business or Retail

Tools

POS system

Job description

Job Description / 职责描述：

• Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
• At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role
• Able to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power reserve issues, external scratches, movement faults)
• Strong communication skills in English and/or Mandarin (other languages are a plus)
• Customer-focused, service-oriented, detail-minded
• Familiar with POS system and basic computer skills
• Well-groomed, punctual, responsible
• Able to work retail hours, weekends and public holidays (with off days)

Job Scope 工作内容

• Welcome customers at the service centre and register their watches for inspection
• Communicate with customers to understand watch issues and record details accurately
• Provide preliminary assessment of watch issues (not repair, but able to explain in simple terms)
• Liaise between customers and watchmakers, ensuring smooth handover of repair cases
• Maintain a professional service environment and ensure high customer satisfaction
• Follow up with customers on repair progress, collection, and after-sales service