Urgent! Technical Support (IT/ Window 11/ MNC) PW114

TRUST RECRUIT PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 50,000; Full time

Job summary

A technology recruiting firm in Singapore is seeking a Helpdesk Support Specialist to manage device setup and user support. Responsibilities include troubleshooting, software installation, and IT inventory management. The ideal candidate should have a diploma or degree in IT, along with relevant experience. This position offers a hybrid work model and potential for contract conversion to permanent employment.

Benefits

Basic + Allowance + Completion Bonus

1st year Contract (Convertible to permanent)

Mon - Fri work schedule

Qualifications

• 1 – 2 years in a helpdesk or IT support role.
• Hands-on experience with Microsoft Intune and Azure Active Directory.
• Familiarity with iOS device setup.

Responsibilities

• Set up and configure new laptops and desktops for users.
• Install and support commonly used software like Office 365.
• Track and manage IT inventory and physical assets.

Skills

Knowledge of Windows OS

Microsoft O365 products

iOS device setup

Microsoft Intune

Azure Active Directory

SharePoint Online

Basic troubleshooting skills

Education

Diploma or Degree in IT or related field

Tools

Microsoft Intune

Azure Active Directory

SharePoint Online

JIRA

Job description

Highlights

• 1st year Contract (Convertible to permanent)
• Basic + Allowance + Completion Bonus
• Mon - Fri
• Hybrid

Responsibilities

1. Device Setup/Decommissioning and Configuration
   • Set up new laptops and desktops for end users (Windows).
   • Configure user profiles, network settings, and software.
   • Perform laptop formatting and OS reinstallation (on Windows 11).
   • Decommissioning for offboarding employees such as formatting/wipe out data/retrieving company issued devices, ensuring a smooth and efficient transition process and documentation.
2. Device Maintenance and Troubleshooting
   • Perform basic hardware diagnostics and troubleshooting.
   • Restore iPhones to factory settings when required.
   • Replace basic components (RAM, SSD, battery) if trained.
3. Software Installation and Support
   • Install and update commonly used software (Office 365, Zoom, Adobe, etc.).
   • Troubleshoot software issues and user access problems.
   • Maintain application license records.
4. Inventory and Asset Management
   • Track and update IT inventory (laptops, mobiles, accessories).
   • Assign and unassign equipment to users in inventory systems.
   • Conduct routine audits and reconcile physical assets with digital records.
5. User Support
   • Handle IT service desk tickets and resolve Level 1 issues.
   • Reset passwords, unlock accounts, and guide users through basic issues.
   • Provide remote support using tools like TeamViewer or Microsoft Quick Assist.
6. Microsoft Intune & Azure AD
   • Enroll and manage devices using Microsoft Intune.
   • Apply configuration profiles, compliance policies, and app deployments
   • Add and manage users and groups in Azure Active Directory.
   • Understand and implement Conditional Access basics.
7. Sharepoint Online (Intranet & Document library)
   • Design and develop a modern SharePoint Site/ Online intranet portal to meet organizational needs.
   • Collaborate with stakeholders to gather requirements, define site architecture, and plan content structure.
   • Build site templates, pages, libraries, lists, and workflows to support business processes and internal communications.
   • Ensure ongoing maintenance and updates of intranet content and functionality.
   • Manage site permissions, access controls, and user groups to ensure security and compliance.
   • Provide support and training to end-users, content owners, and administrators.
   • Stay updated with Microsoft 365 and SharePoint enhancements to recommend improvements or new features.
8. Cyber Security Awareness and Support
   • Follow security best practices when handling data and credentials.
   • Support patching and endpoint protection tools (Defender, CrowdStrike, etc.).
   • Respond to phishing reports and elevate incidents appropriately.
   • Assist in enforcing MFA, password policies, and user security training.
9. Projects
   • Perform ad‑hoc duties/digitalized solutions and special assignments as directed by the supervisor, ensuring timely and accurate completion to support team and improve efficiency for corporate processes.

Requirements

• Diploma or Degree in IT, Computer Science, or related field with 1 – 2 years in a helpdesk or IT support role.
• Knowledge of Windows OS, Windows 11 and Microsoft O365 products is a must.
• Familiarity with iOS device setup and Apple ID management.
• Hands‑on experience with Microsoft Intune, Azure Active Directory, and Sharepoint online.
• Knowledge of JIRA is a plus.
• Certification(s) such as:
  • CompTIA A+ (for support fundamentals)
  • CompTIA Security+ or equivalent (for Cyber Security fundamentals)

HOW TO APPLY

Interested applicants, please email to "[e-mail]".

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pierre Chung Yih Shern

EA Personnel Reg No: R22111092