Urgent! Technical Support (IT/ Window 11/ MNC) PW114

Trust Recruit; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

An established recruitment agency is looking for a Technical Support professional to assist with device setup, user support, and IT service desk management. The ideal candidate should have a diploma in IT, knowledge of Windows OS and Microsoft 365, and experience in a helpdesk setting. This role offers a contract that can be converted to permanent and allows for hybrid work arrangements.

Benefits

Completion Bonus

Hybrid working arrangement

Basic + Allowance

Qualifications

• 1–2 years in a helpdesk or IT support role.
• Knowledge of Microsoft O365 products is a must.
• Certification in CompTIA A+ or CompTIA Security+ is preferred.

Responsibilities

• Set up new laptops and desktops for end users.
• Troubleshoot hardware and software issues.
• Track and update IT inventory.
• Handle IT service desk tickets.

Skills

Knowledge of Windows OS

Familiarity with iOS device setup

Experience with Microsoft Intune

Hands-on experience with Azure Active Directory

Support fundamentals

Education

Diploma or Degree in IT or Computer Science

Tools

Microsoft 365

JIRA

SharePoint

Job description

Urgent! Technical Support (IT/ Window 11/ MNC) PW114

1st year Contract (Convertible to permanent)

Basic + Allowance + Completion Bonus

Mon - Fri

Hybrid

Responsibilities

1. Device Setup/Decommissioning and Configuration
   • Set up new laptops and desktops for end users (Windows).
   • Configure user profiles, network settings, and software.
   • Perform laptop formatting and OS reinstallation (on Windows 11).
   • Decommissioning for offboarding employees such as formatting/wipe out data/retrieving company issued devices, ensuring a smooth and efficient transition process and documentation.
2. Device Maintenance and Troubleshooting
   • Perform basic hardware diagnostics and troubleshooting.
   • Restore iPhones to factory settings when required.
   • Replace basic components (RAM, SSD, battery) if trained.
3. Software Installation and Support
   • Install and update commonly used software (Office 365, Zoom, Adobe, etc.).
   • Troubleshoot software issues and user access problems.
4. Inventory and Asset Management
   • Track and update IT inventory (laptops, mobiles, accessories).
   • Assign and unassign equipment to users in inventory systems.
   • Conduct routine audits and reconcile physical assets with digital records.
5. User Support
   • Handle IT service desk tickets and resolve Level 1 issues.
   • Reset passwords, unlock accounts, and guide users through basic issues.
   • Provide remote support using tools like TeamViewer or Microsoft Quick Assist.
   • Enroll and manage devices using Microsoft Intune. Apply configuration profiles, compliance policies, and app deployments.
   • Add and manage users and groups in Azure Active Directory. Understand and implement Conditional Access basics.
   • Design and develop a modern SharePoint Site/Online intranet portal to meet organizational needs. Collaborate with stakeholders to gather requirements, define site architecture, and plan content structure.
   • Build site templates, pages, libraries, lists, and workflows to support business processes and internal communications.
   • Ensure ongoing maintenance and updates of intranet content and functionality.
   • Manage site permissions, access controls, and user groups to ensure security and compliance.
   • Provide support and training to end-users, content owners, and administrators.
   • Stay updated with Microsoft 365 and SharePoint enhancements to recommend improvements or new features.
6. Cyber Security Awareness and Support
   • Follow security best practices when handling data and credentials.
   • Support patching and endpoint protection tools (Defender, CrowdStrike, etc.).
   • Respond to phishing reports and escalate incidents appropriately.
   • Assist in enforcing MFA, password policies, and user security training.
7. Projects
   • Perform ad-hoc duties/digitalized solutions and special assignments as directed by the supervisor, ensuring timely and accurate completion to support team and improve efficiency for corporate processes.

Requirements

• Diploma or Degree in IT, Computer Science, or related field with 1–2 years in a helpdesk or IT support role.
• Knowledge of Windows OS, Windows 11 and Microsoft O365 products is a must.
• Familiarity with iOS device setup and Apple ID management.
• Hands‑on experience with Microsoft Intune, Azure Active Directory, and SharePoint online.
• Knowledge of JIRA is a plus.
• Certification(s) such as:
• CompTIA A+ (for support fundamentals)
• CompTIA Security+ or equivalent (for Cyber Security fundamentals)

How to Apply

Interested applicants, please email to "*****@trustrecruit.com.sg".

We regret only shortlisted candidates will be notified.

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