Sales Admin / Coordinator (Air Conditioning)

STAFFKING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A stable air conditioning firm in Singapore seeks a Customer Service Representative to manage customer inquiries, coordinate orders, and schedule technicians. The ideal candidate will provide professional responses to customer requests, assist in managing service operations, and ensure efficient handling of appointments and communications. Candidates with relevant experience are encouraged to apply. This role offers a performance bonus and a supportive work environment.

Benefits

Performance bonus

Stable company

Qualifications

• Relevant experiences in customer service or related fields.

Responsibilities

• Provide prompt and professional responses to customer enquiries.
• Manage customer service requests including follow-up on quotations.
• Coordinate customer order processes, delivery arrangements, and payments.
• Schedule and confirm technicians’ daily jobs and appointments.
• Communicate proactively with clients about appointments and issues.
• Support service department operations and handle ad-hoc duties.

Job description

Summary:

• Industry: Air Conditioning

• Location: East

• Performance bonus

• Stable company

Responsibilities:

• Answered incoming calls and emails, providing prompt and professional responses to customer enquiries.

• Managed customer service requests including follow-up on repair and replacement quotations and maintenance contracts.

• Oversaw end-to-end customer order processes, including coordination, negotiation support, delivery arrangements, and payment collection.

• Scheduled and coordinated technicians’ daily jobs, confirmed next-day appointments, and updated all confirmed bookings in the system.

• Communicated proactively with clients regarding appointment confirmations, maintenance follow-ups, and unforeseen delays or issues.

• Supported service department operations by meeting monthly appointment targets, assisting with inter-department matters, and handling ad-hoc duties assigned by the Service Manager.

Key Requirements:

• Candidates with relevant experiences are welcome to apply.

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We regret that only shortlisted candidates will be notified.