*Urgent- PERM* Technical Service Specialist (Audio and Visual Sector) - East ($4500-$4800 + AWS[...]

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Singapore is seeking a candidate for technical support in Southeast Asia. The role involves providing technical assistance, resolving issues, and training partners on product usage. Ideal candidates will have experience in technical support and a strong knowledge of equipment installation and troubleshooting. This position supports a dynamic sales team and involves regional exhibitions.

Qualifications

• Experience in providing technical support.
• Ability to resolve technical issues timely.
• Familiarity with installation and troubleshooting of equipment.

Responsibilities

• Provide quality technical support to sales team and partners.
• Resolve pre and post sales technical issues.
• Assist in installation, calibration, and repair of equipment.
• Train partners in product usage.
• Prepare technical documentation and reports.
• Support regional exhibitions and demonstrations.

Job description

Responsibilities

• Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
• Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and elevate outstanding issues to Technical Service Manager for resolution.
• Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, troubleshooting, commissioning and repair of equipment.
• Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
• Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
• Support regional exhibition activities and product demonstrations.
• Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.

(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)