*URGENT* PERM Customer Service Specialist (Salary: 3k+) #HFT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading staffing solutions firm in Singapore seeks an experienced professional for client relationship management and inventory oversight. The role requires a degree in Business, HR, or Supply Chain and proficiency in SAP. Responsibilities include managing client relationships, implementing programs, and supporting KPI metrics. Opportunities for continuous improvement initiatives exist within the role. Apply via email.

Qualifications

• Bachelor's degree in relevant fields required.
• Experience in customer service preferred.
• Proven skills in managing client relationships.

Responsibilities

• Develop strong relationships with key accounts.
• Take ownership of new program implementations.
• Monitor and report stockholdings.
• Support monthly KPI metrics.
• Drive continuous improvement initiatives.

Skills

Client relationship management

SAP proficiency

Inventory management

Analytical skills

Education

Degree in Business/HR/Supply Chain or relevant studies

Tools

SAP

Job description

Job Description

Client Relationship Management

• Develop and maintain strong relationships with key accounts.
• Serve as the key liaison between clients and internal departments for requests and issue resolution.

Program Implementation

• Take ownership of new program implementations for key accounts.
• Engage in initiative and project discussions, leading and monitoring implementation progress.

Inventory Management

• Monitor and report stockholdings
• Prepare indent reports for monthly reviews.
• Manage replenishment and inbound inventory in line with forecasts, commercial, and stockholding requirements.

Performance Metrics

• Support monthly KPI metrics and perform root cause analysis to improve metrics and performance.
• Ensure timely submission of internal and external reports and present operational KPIs.

Continuous Improvement

• Drive continuous improvement initiatives to meet inventory goals.
• Review work processes and initiate process improvement plans.

Transactional-Tasks

• Effectively use the SAP system to manage a high number of material SKUs.
• Support clients in good receipt, redressing, write off, item creation, item suspension, destruction and other activities.

Requirements

• Degree in any Business/HR/Supply Chain or relevant studies
• Preferably experience in customer service / with SAP

For interested candidates, please submit your latest resume to [e-mail]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599