*Urgent- PERM* Application Engineer (Audio and Visual Sector) - East ($4500-$4800 + AWS ) #NJE

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Technical Support Specialist to provide quality technical support across Southeast Asia. Responsibilities include resolving technical issues, training partners and users, and maintaining high-quality standards of company products. The ideal candidate enjoys working in a dynamic environment and has a problem-solving mindset.

Responsibilities

• Provide quality technical support to the Southeast Asia sales team.
• Resolve pre and post sales technical issues in a timely manner.
• Train partners and customer liaisons in the proper use of products.

Job description

Responsibilities

• Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
• Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and elevate outstanding issues to Technical Service Manager for resolution.
• Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, troubleshooting, commissioning and repair of equipment.
• Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
• Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
• Support regional exhibition activities and product demonstrations.
• Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.

(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)