Urgent! IT Operations & Support Engineer (Regional)

TRUST RECRUIT PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking an experienced IT Operations Specialist to monitor and manage IT infrastructure, including servers and networks. The ideal candidate will have 4 to 6 years of experience in IT operations and a strong understanding of various operating systems like Windows and Linux. This position offers a permanent job opportunity with a hybrid work model and a comprehensive benefits package.

Benefits

Great remuneration and benefits

Career progression opportunities

Qualifications

• 4 to 6 years of experience in IT operations or systems support.
• Strong knowledge of Windows, Linux, and SQL operating systems.
• ITIL Foundation Certification is an advantage.

Responsibilities

• Monitor and manage IT infrastructure performance.
• Oversee system updates and maintenance.
• Provide L1/L2 technical support for internal users.
• Troubleshoot and resolve IT issues.
• Create and maintain documentation for systems.

Skills

IT infrastructure knowledge

Troubleshooting skills

Monitoring tools knowledge

Technical support

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Office 365

Serviceware

Jira

Job description

Highlights:

• Permanent job opportunity
• 5 days work week, normal office working hour (hybrid work)
• Great remuneration and benefits
• Great career progression
• Location: Taiseng

Responsibilities:

• Monitor and manage the health and performance of IT infrastructure, including servers, networks, and cloud environments.
• Oversee system updates, patch management, and scheduled maintenance to ensure smooth operation.
• Execute and document operational tasks, such as backups, security checks, and system health assessments.
• Ensure maximum network and system uptime through active monitoring and preventive maintenance.
• Manage and support mobile device, PC, servers and IO devices operations
• Assist the global and regional team for projects rollout
• Provide L1/L2 technical support for internal users, addressing system issues and network problems.
• Troubleshoot, diagnose, and resolve hardware, software, and network issues across various IT environments (on‑premise, cloud, etc.).
• Coordinate with vendors for hardware repairs and software issues when necessary.
• Track and document support requests in the IT service management system, ensuring timely resolution and closure.
• Respond to IT incidents and alerts, escalating as necessary to ensure rapid resolution.
• Collaborate with cross‑functional teams to investigate and resolve recurring technical issues or outages.
• Follow established procedures for incident and problem management, ensuring minimal disruption to operations.
• Create and maintain accurate documentation for all systems, configurations, and support processes.
• Assist in creating knowledge base articles and troubleshooting guides for Internal IT team

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 4 to 6 years of experience in IT operations, systems support, or a similar technical role.
• Strong knowledge of IT infrastructure, including servers, networking, voice, cloud platforms, and operating systems (Windows, Linux, SQL).
• Familiarity with IT operations tools for monitoring, patch management, and backup solutions.
• Experience with troubleshooting and supporting common business applications (e.g., Microsoft Office 365, VPN, Active Directory, Sharepoint, Team).
• Experience with IT service management tools (e.g., Serviceware, Jira, etc.) is a plus.
• ITIL Foundation Certification an advantage
• CompTIA A+ or Network+ Certification an advantage
• Microsoft Certified: Azure Fundamentals or similar certifications an advantage
• Cisco Certified Network Associate (CCNA) an advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to [e-mail] with your latest resume in MS WORD format and the following information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd