IT Admin

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An IT recruitment agency in Singapore is looking for a Help Desk Support professional. As part of the permanent team, you will respond to user queries, troubleshoot hardware/software issues, and support business applications like Zoho. Candidates should possess strong knowledge of IT fundamentals and experience with help desk systems. Relevant certifications are a plus. The role offers an opportunity to improve IT processes and ensure compliance with security standards.

Benefits

Five days work week

Permanent Role

Qualifications

• Strong knowledge of hardware, software, and networking fundamentals.
• Experience with help desk systems and remote support tools.
• Preferably with 2 years of relevant work experience.
• Hands-on experience with Zoho applications and ability to build portals.
• Excellent problem-solving skills.

Responsibilities

• Respond to user queries and troubleshoot issues.
• Install and configure applications for business needs.
• Maintain and troubleshoot computers and peripherals.
• Monitor network connectivity issues.
• Manage user accounts and permissions.

Skills

Troubleshooting hardware/software issues

Network monitoring

User account management

Communication skills

IT security practices

Education

Relevant certifications (e.g., CompTIA A+, ITIL Foundation)

Tools

Zoho applications (CRM, Desk, Projects)

Remote support tools

Microsoft 365

Google Workspace

Job description

HIGHTLIGHT

• Five days work week
• Permanent Role

Responsibility

• Help Desk Support: Respond to user queries, troubleshooting issues, and resolve hardware/software/network problems.
• Software Installation & Configuration: Install, update, and configure applications to support business needs.
• Hardware Support: Maintain and troubleshoot computers, laptops, printers, scanners, and peripherals.
• Network Support: Monitor and resolve connectivity issues, LAN/WAN performance, and internet outages.
• User Account Management: Create, update, and manage user accounts, including password resets and access permissions.
• Security & Virus Protection: Implement IT security measures, manage antivirus software, and conduct security audits.
• Data Backup & Recovery: Ensure data integrity, manage backup procedures, and assist in recovery of lost/corrupted data.
• Mobile Device Support: Assist with setup, configuration, and troubleshooting of mobile devices.
• Remote Support: Provide assistance to remote/offshore employees via remote access tools or phone support.
• IT Asset Management: Maintain inventory of hardware/software assets, track licenses, and manage lifecycle.
• Documentation: Create and update IT procedures, troubleshooting guides, and system configurations.
• Training & User Education: Conduct sessions and create resources on IT best practices and security awareness.
• Vendor Management: Liaise with vendors for hardware/software services, support contracts, and warranty claims.
• Compliance & Policy Adherence: Ensure IT practices comply with regulations and internal policies.
• Continuous Improvement: Identify and implement process improvements to enhance efficiency and user satisfaction.
• Continuous Improvement: Identify and implement process improvements to enhance efficiency and user satisfaction.
• Business Application Support & Development:
• Create and manage company portals for internal use.
• Configure and customize Zoho applications (CRM, Desk, Projects, Creator, People) to meet business requirements.
• Develop and maintain application approval workflows (leave requests, expense approvals, onboarding processes).
• Integrate Zoho with other enterprise tools (Microsoft 365, Google Workspace, ERP systems).
• Process Automation: Streamline operations using Zoho Creator, Power Automate, or similar workflow automation tools.

Requirements

• Strong knowledge of hardware, software, and networking fundamentals.
• Experience with help desk systems and remote support tools.
• Preferably with 2 years’ relevant work experience.
• Familiarity with IT security practices and compliance standards.
• Hands‑on experience with Zoho applications (CRM, Desk, Projects, Creator, People) and ability to build portals/workflows.
• Exposure to other enterprise software (Microsoft 365, Google Workspace, ERP systems).
• Ability to install, configure, and troubleshoot business applications across desktop and mobile platforms.
• Excellent problem‑solving and communication skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL Foundation, Zoho certifications) are a plus.

How to Apply

Interested applicants, kindly click on “APPLY NOW”.

We regret only shortlisted candidates will be notified.

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