URGENT HIRE: Senior Clinic Assistant (Jalan Leban)

BRIDGEPOINT HEALTH PTE. LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A fast-growing ambulatory care group in Singapore is seeking a dedicated individual for a patient management role. Responsibilities include ensuring clinic readiness, assisting clinicians with minor procedures, and handling patient inquiries. Candidates should have at least GCE 'N' levels, be team players, and possess good communication skills. Relevant experience in hospitality or healthcare is preferred. Training will be provided and salary is based on experience.

Qualifications

• Able to work shifts and weekends, evenings, and Public Holidays.
• Relevant experience in hospitality or healthcare industry preferred.
• Training will be provided.

Responsibilities

• Ensure clinic is ready for patient treatment before shifts.
• Assist clinicians in minor procedures and taking patient vitals.
• Handle patients' inquiries via various channels.

Skills

Team player

Good interpersonal skills

Communication skills

Ability to speak multiple languages

Technology Savvy

Education

Minimum GCE 'N' levels

Tools

Clinic management systems

Job description

This role reports to the Deputy Clinic Manager/Clinic Manager/Cluster Clinic Manager of the practice. Bridgepoint Health is an operating entity of Sheares Healthcare. This is a patient facing role in a fast-growing ambulatory care group. This role involves patient management and physician support. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

The Role

• Ensure that the clinic is in working order prior to start of clinic shift.
• Ensure that opening balance of petty cash is accurate and working order of POS systems.
• Top up consumables in Doctor's/treatment room.
• Register patients and checking of eligibility with government and corporate benefits.
• Updating TPA benefits in CMS to ease post consult and payment process.
• Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient.
• Assist the clinician in minor procedures/Chaperoning.
• Perform minor procedures (e.g. ECG) and taking of patient’s vitals and to update in CMS.
• Assist patients in making follow up appointments and scheduling of visits.
• Washing of medical devices and equipment’s and performing sterilization (autoclave).
• Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient portal / clinic management system.
• Perform administrative duties such as daily fridge temperature recording, sharp box disposal and attendance tracking.
• Replenishment of medications and consumables as required.
• Closing of shift, including tallying of daily takings against payment mode.
• Perform timely claims (e.g. HSG, CHAS, Medisave, TPA).
• General housekeeping of the clinic.
• Attending to inbound enquiries from patients via various channels (WhatsApp, phone, e-mails).
• Follow up on administrative processes in a timely manner (benefits check and referrals).
• Tracking and releasing of patient reports.
• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
• Ensure all medical devices are in working order daily.
• Other duties assigned by Deputy Clinic Manager/Clinic Manager/Cluster Clinic Manager and Clinic Head Physician.

The Person

• Able to work shifts and on weekends, evenings and Public Holidays. Split shifts needed.
• Cross deployment to neighboring clinics on an as-needed basis.
• Minimum GCE “N” levels.
• Training will be provided.
• Relevant experience in hospitality or healthcare industry is preferred.
• Ability to speak multiple languages will be advantageous.
• Team player, good interpersonal and communication skills.
• Familiarity with various clinic management systems is a plus.
• Technology Savvy and computer-literate.

Salary Range is subject to relevant experience.