URGENT! Customer Service Officer / Executive (Order Fulfilment)

RECRUIT NOW SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Officer to manage order fulfilment and provide excellent customer service. This role involves processing customer orders, responding to inquiries, and collaborating with sales and logistics teams. Candidates should have at least 2 years of relevant experience and GCE ‘N’ or ‘O’ Levels or equivalent. Familiarity with SAP S4 is preferred. Competitive salary and benefits offered.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or equivalent.
• At least 2 years of experience in Order Fulfilment or Customer Service.
• Prior experience in the food service or hospitality industry preferred.

Responsibilities

• Accurately process customer orders using internal systems.
• Respond promptly to customer inquiries via phone, email, or chat.
• Work closely with sales and logistics teams for order fulfilment.

Skills

Customer service

Order processing

Effective communication

Education

GCE ‘N’ or ‘O’ Levels or equivalent

Tools

SAP S4

Job description

Customer Service Officer / Executive (Order Fulfilment)

Location: Senoko Drive
Full-Time | Mon–Fri & Alt Saturdays | Up to $2,700 Basic + AWS

Role Overview

As a Customer Service Officer (Order Processing), you will play a crucial role in ensuring smooth order fulfilment and delivering excellent customer service. You’ll manage end-to-end order processing, handle inquiries, and work closely with internal teams to ensure timely and accurate delivery of products.

Key Responsibilities

• Accurately process customer orders using internal systems.
• Respond promptly to customer inquiries via phone, email, or chat regarding orders, deliveries, and product-related questions.
• Work closely with the sales and logistics teams to ensure timely and accurate order fulfilment.
• Maintain accurate documentation of orders, changes, and cancellations.
• Assist in resolving customer complaints or escalations in a professional manner.
• Propose improvements to enhance customer service processes and efficiency.
• Share customer feedback and insights with management to support service or product improvements.

Requirements

• Minimum GCE ‘N’ or ‘O’ Levels or equivalent.
• At least 2 years of experience in Order Fulfilment or Customer Service.
• Prior experience in the food service or hospitality industry is preferred.
• Familiarity with order processing systems; knowledge of SAP S4 is an added advantage.