Urgent! Customer Service (Invoicing/ WEST) PW113

Trust Recruit; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A recruiting firm in Singapore is seeking a Customer Service Executive to manage inquiries and provide administrative support related to billing. The ideal candidate will have a minimum diploma and at least 2 years of relevant experience. Skills in adaptability, problem-solving, and communication are essential. This role involves coordinating with multiple internal departments to enhance customer satisfaction.

Qualifications

• At least 2 years of relevant experience preferred.
• Pleasant personality is essential.

Responsibilities

• Respond promptly to customer inquiries and service requests.
• Handle customer feedback and ensure resolution.
• Maintain filing system and NAV software.
• Assist in improving customer satisfaction.

Skills

Adaptability

Problem-solving

Analytical skills

Good communication skills

Education

Minimum Diploma in Service Management, Business, or related field

Job description

Highlights

• Tuas (Company pick up from Jurong & CCk area)
• 5 days
• Invoicing/ Billing

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face‑to‑face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow‑up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filing system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Adaptability, problem‑solving, and analytical skills.
• Good communication skills and pleasant personality.

How to Apply

Interested applicants, please email to “[e-mail]”.

We regret only shortlisted candidates will be notified.

Important Note

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.