Urgent! Customer Service (Invoicing) PW112

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Executive to respond to customer inquiries and manage feedback. The ideal candidate will hold a diploma in Service Management or Business and have at least 2 years of relevant experience. Strong communication and problem-solving skills are essential. Interested applicants should email their resumes for consideration.

Benefits

Company Transport pick up

Working hours: Monday to Friday (8am – 5pm)

Qualifications

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Good communication skills and pleasant personality.

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Provide administrative support related to customer billing.

Skills

Adaptability

Problem-solving

Analytical skills

Good communication skills

Education

Diploma in Service Management, Business, or a related field

Job description

Highlights:

• Working Hours: Monday to Friday (8am – 5pm)
• Company Transport pick up
• Invoicing & billing

Responsibilities:

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements:

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Adaptability, problem-solving, and analytical skills.
• Good communication skills and pleasant personality.

HOW TO APPLY:

Interested applicants, please email to "[e-mail]".

Important Note:

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Legal Information:

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pierre Chung Yih Shern

EA Personnel Reg No: R22111092