Urgent! Client Management Executive (Supply Chain, Logistics)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a dedicated customer service professional to manage inquiries and delivery orders. The ideal candidate will possess a diploma or degree in Business Administration, have strong phone handling skills, and excel in a fast-paced environment. This role offers a permanent position with great benefits and a focus on positive customer interactions.

Benefits

Great remuneration

AWS and VBs

5.5 days work week

Fun pace environment

Qualifications

• Strong experience in a customer service environment.
• Ability to analyze customer interaction trends.
• Great sense of humor and unique personality.

Responsibilities

• Manage customer emails and calls to coordinate and arrange delivery orders.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Foster a positive, empathetic, and professional attitude towards customers.

Skills

Customer service focus

Strong phone handling skills

Multitasking

Effective communication

Education

Polytechnic Diploma/BA in Business Administration or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Highlights

• Permanent job opportunity
• Great remuneration and benefits, with AWS and VBs
• Fast & fun pace environment
• 5.5 days work week, normal office working hour
• Location: West

Responsibilities

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long‑term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Qualifications

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.

How to apply

Interested applicants, please click on “Apply Now” or email to [e-mail] with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832