Urgent! Client Management Executive (Logistics, Supply Chain)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Representative in Singapore to manage communications and ensure customer satisfaction through efficient coordination of delivery orders. The ideal candidate will have a Polytechnic Diploma or BA in a related field, proficient skills in Microsoft applications, and experience in a customer-focused environment. The role requires strong multitasking abilities, a professional attitude, and great communication skills. This permanent position offers a 5.5-day work week along with attractive remuneration and benefits.

Benefits

Attractive remuneration & benefits

Career progression opportunities

5.5 days work week

Qualifications

• Candidates should be equipped with a Polytechnic Diploma or BA in Business Administration, Accounting, or a related field.
• Familiarity with Microsoft applications such as Excel and Word is essential.
• Experience in a customer service-based environment is crucial.

Responsibilities

• Manage customer communications via email and phone.
• Respond to customer inquiries swiftly and effectively.
• Maintain accurate records of customer interactions.

Skills

Phone handling skills

Emotional intelligence

Time management

Multitasking

Sense of humor

Education

Polytechnic Diploma/BA in Business Administration or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Highlights

• 5.5 days work week
• Permanent job opportunity
• Great remuneration & benefits
• Great career progression
• Location: West

Responsibilities

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.

How to Apply

Interested applicants, please click on Apply Now or email to [e-mail] with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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