Urgent ! Client Management Executive

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore seeks a Customer Service Coordinator to manage customer interactions and enhance service delivery. Key responsibilities include handling inquiries, maintaining accurate records, and collaborating with teams. Ideal candidates should have a Polytechnic Diploma or BA in a relevant field, proficient Microsoft skills, and experience in customer service. A positive attitude and humor are encouraged.

Benefits

5.5 days work week

Permanent Role

On job training provided

Qualifications

• Bachelor's degree in Business Administration, Accounting or equivalent.
• Strong knowledge of Microsoft applications required.
• Experience in a customer-focused environment.

Responsibilities

• Manage customer emails and calls for delivery orders.
• Exhibit strong phone handling skills.
• Respond swiftly to customer inquiries.
• Record customer inquiries and feedback for training.
• Follow up on customer interactions via email.
• Maintain Proof of Delivery records.
• Foster a positive and professional attitude.
• Collaborate with internal departments.
• Analyze customer interaction trends.
• Mentor and support junior team members.

Skills

Customer service skills

Emotional intelligence

Microsoft Excel

Microsoft Word

Multitasking

Education

Polytechnic Diploma/BA degree in related field

Job description

Highlights

• 5.5 days work week

• Permanent Role

• Location: West Region

• On job training provided

Responsibilities

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.

• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients\' needs.

• Respond swiftly to customer inquiries, ensuring prompt resolution.

• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.

• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.

• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.

• Foster a positive, empathetic, and professional attitude towards customers at all times.

• Collaborate and communicate effectively with internal departments to ensure seamless service.

• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.

• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.

• Good knowledge of Microsoft applications (Excel, Word, etc).

• Experience working in a customer service focused environment.

• Ability to multitask, prioritize, and manage time effectively

• Your unique personality! A great sense of humor is an advantage.