UP $3200 | Admin, Debt Recovery Officer | 6-Months Contract | Central

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company in Singapore is seeking a motivated Debt Recovery Officer (Admin) to manage collections and default handling for lease and hire purchase portfolios. Responsibilities include contacting overdue customers, managing vehicle repossession, and providing administrative support. The ideal candidate has 1-2 years of experience in collections and strong negotiation skills.

Qualifications

• Minimum 1–2 years of experience in collections or customer service roles.
• Strong communication and negotiation skills.
• Proactive and results-driven.
• Detail-oriented and organized.
• Familiarity with lease, hire purchase, or loan portfolios is a plus.

Responsibilities

• Contact overdue customers to resolve outstanding payments.
• Apply negotiation skills to persuade customers.
• Manage vehicle repossession and remarketing processes.
• Provide administrative support for contract management.
• Handle customer inquiries and complaints professionally.

Skills

Communication skills

Negotiation skills

Problem-solving abilities

Detail-oriented

Customer-focused mindset

Tools

Microsoft Office

Job description

Admin, Debt Recovery Officer

Salary: Up to $3,200/month
Location: Central
Working Hours: Monday to Friday, Office Hours
Contract: 6 months

Job Summary

We are seeking a motivated Debt Recovery Officer (Admin) to manage collections and default handling for lease and hire purchase portfolios.

Key Responsibilities

• Contact overdue or delinquent customers via phone and email to resolve outstanding payments.

• Apply negotiation skills and innovative approaches to persuade customers effectively.

• Locate contact information for hard-to-reach customers.

• Manage vehicle repossession and remarketing processes.

• Ensure all collection activities are conducted to high-quality standards.

• Drive continuous improvement in collection processes to achieve targets.

• Provide administrative support, including contract management, customer service, and day-to-day loan processing tasks.

• Handle customer inquiries and complaints professionally through calls, emails, and other digital channels.

• Support loan-related requests, such as early termination quotations, loan detail management, and invoice preparation.

• Liaise with internal and external stakeholders, including HPFLAS, LTA, and other authorities.

• Prepare daily and monthly disbursement reports.

• Adhere to internal controls, including the 4-eyes principle and segregation of duties.

• Perform ad-hoc duties as assigned by the supervisor.

Requirements

• Minimum 1–2 years of experience in collections, debt recovery, or related customer service roles.

• Strong communication and negotiation skills, with the ability to handle difficult conversations professionally.

• Proactive and results-driven, with good problem-solving abilities.

• Detail-oriented, organized, and able to manage multiple tasks simultaneously.

• Familiarity with lease, hire purchase, or loan portfolios is a plus.

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Ability to work independently as well as part of a team.

• Customer-focused mindset with strong interpersonal skills.

We regret to inform that only shortlisted candidates will be notified.