(UP $3.5K) Customer Service/Order Management Associate (Paya Lebar | 1 year)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service/Order Management Associate to join their team. The ideal candidate should have at least 2 years of experience, a diploma in Business Studies, and strong organizational skills. Responsibilities include processing orders, managing customer consignment programs, and ensuring on-time deliveries. Knowledge of Japanese is a plus. This role involves a rotating standby schedule on weekends and holidays.

Qualifications

• At least 2 years of relevant experience.
• Experience with Oracle or SAP system will be an added advantage.
• Knowledge of Japanese will be an advantage.
• Strong, organized and resourceful team player.

Responsibilities

• Process quotations, purchase orders and sales orders efficiently.
• Manage customer consignment programs and ensure on-time deliveries.
• Maintain inventory levels and oversee stock movement.

Skills

Customer support

Order management

Communication skills

Interpersonal skills

Education

Diploma in Business Studies or equivalent

Tools

Oracle

SAP

Microsoft Office

Job description

(UP $3.5K) Customer Service/Order Management Associate (Paya Lebar | 1 year)

Working hours : Monday to Friday, 8:30 AM to 5:30 PM (this role requires to work a monthly rotating standby schedule during weekends and public holidays, with one weekend per month on duty according to the roster)

1 yr contract (with potential for conversion)

We are seeking an experienced Customer Service Associate to join our dynamic team. The ideal candidate will have a strong passion for providing timely support to customers and ensuring seamless order fulfillment processes.

Job Scope:

• Process quotations, purchase orders and sales orders efficiently and accurately.
• Manage Customer Consignment Programs.
• Responsible for ensuring on-time deliveries to both internal customers (engineers) and external clients. Collaborate closely with customers, vendors and engineers to coordinate and meet delivery deadlines in accordance with customer requirements.
• Maintain inventory levels and oversee stock movement efficiently.
• Update and ensure accuracy of customer price books.
• Ensure the maintenance of a well-organized and efficient documentation filing system.
• Manage and resolve inquiries from customers and business partners effectively.
• Cultivate and maintain good customer relationships.
• Other duties as assigned.

Job Requirement:

• Diploma in Business Studies or its equivalent.
• At least 2 years of relevant experience.
• Experience with Oracle or SAP system will be an added advantage.
• Proficient in Microsoft Office Applications.
• Knowledge of Japanese will be an advantage as this role requires regular communication with our headquarter and factories in Japan.
• Strong communication and good interpersonal skills.
• Meticulous, organized and resourceful team player.
• Highly motivated individual who works independently with little supervision.
• Required to be available for monthly rotating standby schedule during weekends and public holidays.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

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