UAT Test Manager - Banking Voice & Call Center Applications

Unison Consulting Pte Ltd; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an experienced UAT Manager to oversee the testing lifecycle of multiple projects. The ideal candidate will have 5-8 years of experience in UAT management, strong banking domain knowledge, and a proven ability to lead a team of testers. The role requires excellent stakeholder management and a strategic approach to testing activities.

Qualifications

• 5-8 years of experience managing UAT.
• Proven ability to manage a team of 5-10 testers.
• Strong banking domain knowledge.

Responsibilities

• Manage the testing lifecycle from planning to go-live.
• Anticipate risks/issues and plan mitigations.
• Track defects and collaborate on resolutions.

Skills

UAT Management

Defect Management

Test Strategy Development

Stakeholder Management

Team Management

Tools

JIRA

Zephyr

Job description

Job Description

• Proven experience as a UAT Manager managing testing lifecycle of 4-5 projects right from planning till project go-live, Total experience – 5-8 years of managing UAT.
• Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support
• Excellent skills in managing the testing project timelines and an ability to understand the overall project deliverables and its possible impact on testing
• Ability to anticipate risks/issues in the testing project and plan the mitigations accordingly
• Ability to craft the Test Strategy and Test Planning at the beginning of the project
• Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution
• Knowledge of defect management through JIRA and test management through Zephyr preferred
• Awareness of the test management metrics and estimation techniques
• Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility
• Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and/or performance deficiencies with developers/partners and identification of retest requirements
• Responsible for metrics gathering and status reporting for project assignment.

Technical Knowledge

• Knowledge of the batch runs and test executions
• Good understanding of enterprise workflow systems, unified communications, tele communication, process
• Participate and drive test improvements Stakeholder Management and Team Management
• Proven ability to manage a team of 5-10 testers in the project.
• Ability to plan the work, motivate the team and get the required output from the team
• Ability to liaison with the project stakeholders like Program manager, Solution Architect, Development Team, UAT Manager, Users etc
• Demonstrated skill of tactfulness and diplomacy in handling the complex situations
• Skills in achieving project stakeholder and customers satisfactions
• Ability to manage the conflicts (if any) within team and/or project stakeholders

Functional/Domain Knowledge

• Strong Testing methodology and banking domain knowledge.
• Call center, call flow knowledge is an advantage