Trust & Safety and Technology Communications Manager, APAC

TIKTOK PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading social media platform based in Singapore is seeking a communications professional to join their Trust and Safety and Technology Comms team. This role involves enhancing media coverage, managing press inquiries, and executing regional campaigns. The ideal candidate will possess strong experience in Communications/PR, excellent organisational skills, and the ability to develop proactive communication strategies. A Bachelor’s degree or equivalent is required. Join a dynamic team committed to improving online safety and technology policy discussion across the APAC region.

Qualifications

• Solid experience in Communications/PR, regionally and cross-functionally.
• Strong press office and crisis communications experience.
• Proven ability to develop proactive communications campaigns.
• Good understanding of TikTok relevant issues like online safety and tech regulation.
• Excellent strategic, organizational, and verbal communication skills with attention to detail.

Responsibilities

• Enable TikTok’s APAC Trust and Safety function to enhance business reputation.
• Develop cross-regional campaigns to support communications objectives.
• Support in-market teams with press inquiries on various topics.
• Collaborate with global teams to bring new products to market.
• Provide strategic counsel on product risk reviews.

Skills

Crisis communications

Strategic communication

Organizational skills

Media engagement

Verbal communication skills

Education

Bachelor’s degree or equivalent

Job description

About the Team

We’re looking for a communications professional to join our Trust and Safety and Technology Comms team representing the APAC region, based in Singapore and as part of TikTok’s Global Communications organisation. You’ll work cross-functionally to shape messaging, manage media engagement, and develop strategies that elevate TikTok’s Trust and Safety and Technology story across the region. You should be a strong writer, with good organisational skills, and comfortable working independently and collaboratively in high-stakes moments. TikTok’s APAC Trust and Safety and Technology Comms Team supports in-market teams across the region on a range of issue areas and on different product and policy updates. You\u2019ll join a team that supports and advises on reactive media handling and in-market proactive initiatives as well as developing and executing cross-regional campaigns.

Responsibilities

• Enable TikTok\u2019s APAC Trust and Safety and Technology function to protect and enhance the reputation of the business through strong media coverage
• Develop and execute cross-regional campaigns to support our communications objectives across APAC
• Support in-market teams with managing a wide range of high-profile and complex inbound press enquiries across a wide variety of topics providing insight on Trust and Safety and Technology messaging
• Work with global teams to bring new products to market across APAC
• Review and advise on proactive Trust and Safety and Technology initiatives within APAC markets
• Work in close collaboration with trust and safety, legal and government relations, providing communications counsel and support, to ensure message accuracy and consistency
• Support spokespeople in advance of media interviews, presentations, and speaking opportunities.
• Provide strategic counsel and communications expertise on product risk reviews

Minimum Qualifications

• Solid experience in Communications/PR, with experience working regionally and cross functionally
• Strong press office and crisis comms experience
• Proven ability to develop proactive communications campaigns to deliver on business objectives
• A good understanding of the product and wider issues across the region relevant to TikTok including online safety, tech regulation and policy debates
• Excellent strategic, organisational, and verbal communication skills with a strong attention to detail
• Bachelor’s degree or equivalent