TRAVEL SALES MANAGER

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

A travel services company in Singapore is seeking a Sales Manager to lead and grow B2B and B2C sales across various travel services. The ideal candidate will have 3-7 years of experience in the travel industry, a strong record of achieving sales targets, and excellent negotiation and relationship-building skills. This role is crucial for developing sales strategies and maintaining key accounts.

Qualifications

• 3–7 years’ sales experience in travel/tourism (corporate/retail/MICE).
• Proven record meeting or exceeding sales targets in a travel environment.

Responsibilities

• Develop and execute quarterly sales plans to achieve revenue and conversion KPIs.
• Negotiate SLAs and preferred-supplier deals with airlines, hotels, and DMCs.
• Prepare proposals, quotations, and tender submissions for corporate/MICE requests.
• Ensure service recovery and NPS targets; collect testimonials/case studies.

Skills

Strong negotiation and relationship-building

Commercial acumen

Proposal writing and presentation skills

Data-driven mindset with CRM proficiency

Clear communication in English

Education

Diploma/Degree in Business, Marketing, Tourism or related field

Tools

HubSpot

Salesforce

GDS (Amadeus/Sabre/Galileo)

Job description

Role Summary

Lead and grow B2B and B2C sales for the travel business (flights, hotels, packages, MICE and ancillary services). Own revenue targets, manage key accounts, build channel partnerships, and drive high-conversion pipelines using CRM and data.

Key Responsibilities

• Sales Strategy & Targets
  Develop and execute quarterly sales plans to achieve revenue, margin, and conversion KPIs.
  Build pricing and bundling strategies for packages, corporate travel, and MICE.
• Pipeline & Account Management
  Source, qualify, and close leads (corporates, schools, associations, group tours).
  Manage renewals and upsell/cross-sell ancillary products (insurance, visas, transfers).
• Corporate & Channel Partnerships
  Negotiate SLAs and preferred-supplier deals with airlines, hotels, DMCs, cruise lines, OTAs.
  Set up reseller/affiliate programs; manage travel fairs and roadshows.
• Product & Revenue Enablement
  Coordinate with operations to design itineraries and group departures based on demand.
  Monitor yield and margins; run promotions based on seasonality and load factors.
• Digital & CRM
  Maintain accurate pipeline in CRM (stages, probability, forecast).
  Drive email/WhatsApp campaigns and OTA listing optimisation to increase enquiries and conversions.
• Tendering & Proposals
  Prepare proposals, quotations, and tender submissions for corporate/MICE requests.
  Present solutions, conduct product demos, and lead negotiations to closure.
• Customer Experience & After-Sales
  Ensure service recovery and NPS targets; collect testimonials/case studies.
• Market Intelligence & Compliance
  Track competitor pricing, airline promotions, and travel advisories.
  Adhere to PDPA, STB Travel Agents regulations, and supplier contract terms.

KPIs / Performance Metrics

• Monthly/quarterly sales revenue and gross margin
• Lead-to-win conversion rate and average deal size
• Corporate account retention/renewal rate
• MICE/group bookings closed per quarter
• Aged pipeline health and forecast accuracy
• Customer satisfaction/NPS and complaint resolution TAT

Qualifications & Experience

• Diploma/Degree in Business, Marketing, Tourism or related field.
• 3–7 years’ sales experience in travel/tourism (corporate/retail/MICE).
• Proven record meeting or exceeding sales targets in a travel environment.

Skills & Competencies

• Strong negotiation and relationship-building skills with airlines, hotels, DMCs.
• Commercial acumen in pricing, yield, and margin management.
• Excellent proposal writing and presentation skills.
• Data-driven mindset; proficient with CRM (HubSpot/Salesforce), Excel/Google Sheets.
• Working knowledge of GDS (Amadeus/Sabre/Galileo) and OTA platforms is an advantage.
• Clear communication in English; additional languages are a plus.

Tools/Systems (as applicable)

• CRM (HubSpot/Salesforce), Booking engines/OTA dashboards,
  GDS (Amadeus/Sabre/Galileo), MS Office/Google Workspace, WhatsApp Business.