Travel Retail- Demand & Supply Planning Manager

Shiseido; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global beauty company in Singapore is seeking a Demand and Supply Planner to lead planning efforts for prestigious skincare and makeup brands. The successful candidate will have at least 7 years of experience in supply chain roles, strong analytical skills, and excellent communication abilities. This role requires collaboration with marketing and sales to optimize inventory and improve operational standards. The company offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum of 7 years of experience in demand planning, forecasting, or supply chain management roles.
• In-depth understanding of inventory management practices and procedures.
• Experience in FMCG/Retail or Travel retail preferred.

Responsibilities

• Manage demand and supply planning for skincare and makeup brands.
• Develop and manage detailed SKU forecasts using statistical models.
• Collaborate with marketing and commercial teams to align forecasts with sales.
• Lead S&OP meetings for sales forecasts and product launches.
• Support management with risk assessments in the supply chain.
• Monitor and communicate changes in forecasts to senior management.
• Ensure appropriate supply and adjust replenishment plans.
• Collaborate with logistics for supply chain efficiency.
• Identify stock obsolescence risks and mitigate impacts.
• Monitor KPIs related to forecast accuracy and inventory management.
• Lead initiatives to enhance supply chain process efficiency.

Skills

Analytical skills

Communication skills

Statistical knowledge

Attention to detail

Team collaboration

Adaptability

Multi-tasking

Education

Bachelor’s degree in business, supply chain or relevant fields

Tools

Microsoft Excel (advanced level)

IBP/SAP

Job description

Founded in 1872, Shiseido is a global beauty company operating in approximately 120 countries and regions around the world. Our corporate mission: BEAUTY INNOVATIONS FOR A BETTER WORLD.

Based in Singapore, Shiseido Travel Retail is Shiseido’s global duty-free business which specializes in accelerating the growth of Shiseido’s brands to travellers and includes operations in airports, downtown stores, border shops, airlines, and ferries. Our portfolio includes skincare brands SHISEIDO, Clé de Peau Beauté, IPSA, ANESSA, THE GINZA, Drunk Elephant, and ELIXIR; makeup brand NARS; and fragrance brands narciso rodriguez and ISSEY MIYAKE PARFUMS.

MAIN PURPOSE

As a key member of the Travel Retail team in Singapore, you will be responsible for leading demand and supply planning for our prestigious skincare & makeup brands. This role is critical in ensuring that we meet both business objectives and supply chain targets while maintaining high operational standards. You will collaborate closely with various functional teams, including marketing, sales, finance, and regional supply chain management (SCM) teams. To succeed in this role, this person should be highly analytical, professional and possess excellent communication skills. The candidate should also have an in-depth knowledge of advanced mathematical and forecasting policies and lead the team to achieve business objectives.

KEY RESPONSIBILITIES

• Manage demand and supply planning for our prestigious skincare and makeup brands, ensuring we meet customer needs while optimizing inventory levels.
• Develop & manage detailed forecast at SKU level by employing statistical forecasting models in conjunction with historical sales data, market trends, promotional activities and other relevant metrics.
• Collaborate closely with the marketing & commercial teams to conduct regular forecast reviews, to ensure alignment between sales ambition and supply capabilities.
• Lead and present in S&OP meetings, aligning on sales forecasts, financial plans, and product launch strategies.
• Support management with risk assessments and develop mitigation strategies to address potential challenges in the supply chain.
• Monitor and effectively communicate important changes to forecast and inventory estimations and any identified risks to senior management.
• Ensure supply plans are in place and adjust replenishment plans in response to changing market conditions and operational challenges to enhance overall supply chain efficiency.
• Collaborate closely with logistics team (inbound & outbound) for seamless operation and improve supply chain KPI.
• Identify stock obsolescence risk & collaborate with relevant stakeholders to mitigate impact
• Monitor key performance indicators (KPIs) related to forecast accuracy, fulfilment rate, and inventory days of stocks, excess & obsolescence (E&O).
• Lead initiatives aimed at enhancing overall process efficiency within the supply chain.
• Any other related tasks/projects as required.

REQUIREMENTS

• Bachelor’s degree in business, supply chain or other relevant fields.
• Minimum of 7 years of experience in demand planning, forecasting, or supply chain management roles is essential.
• In depth understanding of inventory management practices and procedures.
• Strong mathematical and statistical knowledge
• Highly organized with attention to detail.
• Adaptability to changing priorities & business needs.
• Proven ability to multi-task in a fast-paced environment
• Strong team player who can also work independently on tasks with minimal supervision
• Excellent written and verbal communication skills and high degree of comfort to deliver monthly S&OP presentation
• Proficient in using Microsoft excel (advance level)
• Experience IBP/SAP would be an advantage
• FMCG / Retail industry / Travel retail experience would be preferred