Travel Advisor

CHAN BROTHERS TRAVEL (PTE) LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading travel agency in Singapore is seeking a travel agent to help customers create memorable trips. Responsibilities include providing travel options, managing inquiries, and achieving sales goals. The ideal candidate possesses strong customer service and communication skills, has a diploma in a relevant field, and is computer literate. The role requires working on weekends and public holidays.

Qualifications

• Enjoy interacting with people; outgoing, friendly, and energetic personality.
• Have the ability to create rapport with diverse individuals.
• Strong interest in countries' histories, geographies, and cultures.

Responsibilities

• Create memorable travel experiences for customers.
• Respond to email inquiries and perform sales transactions related to cruises.
• Describe trip details and documentation requirements.
• Make alternative arrangements as needed.
• Achieve individual and team KPIs.

Skills

Customer service skills

Selling skills

Communication skills

Interpersonal skills

Education

Diploma in any relevant discipline

Tools

Microsoft Office

Job description

If you enjoy travelling, why not consider making a career out of it? People who working in the tourism industry are passionate about travelling, and are committed to help other travelers make the best out of their holiday.

A career in the travel agent industry is both highly rewarding and fulfilling, and the experience you can gain is something that you will not find anywhere else.

Responsibilities

1. Create excellent memories for people by matching or suggest suitable travel options that best suit their needs and desires with the holiday destination.
2. Respond to email enquiries and perform sales transactions related to Cruises.
3. Describe trips to customers and give details on any documents required.
4. Make alternative arrangements if changes arise before or during the trip.
5. Work towards achieving both individual and team KPIs and goals.
6. Perform appropriate duties as assigned by management.

Requirements

• Diploma in any relevant discipline
• Enjoy interacting with people; outgoing, friendly and energetic personality with EXCELLENT customer service skills
• Good selling, communication and listening skills
• Have the ability to create a rapport with people of different ages and different cultures
• Strong interest in countries’ histories, geographies, general customs and cultures
• Willing to work on weekends and public holidays
• Computer literate with good knowledge in Microsoft Office
• Those with a working knowledge of Cruises or tour and travel industry is desirable
• Remuneration & benefits will commensurate with qualifications & experiences.