Transit Security & Customer Experience Lead

TOWER TRANSIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A public transport company in Singapore is seeking a Customer Service Officer responsible for ensuring adherence to all safety and security protocols, managing passenger traffic, and providing high-quality customer service. The role requires strong communication skills, experience in conflict resolution, and the ability to handle emergency situations. Ideal candidates will hold a senior first aid certificate and have completed relevant training programs. This position also requires a valid 2B license for riding company bikes.

Qualifications

• Demonstrated track record of customer service with compassion.
• Detailed knowledge of security procedures and protocols.
• Excellent communication skills to interact with diverse individuals.

Responsibilities

• Ensure compliance with company policies and safety procedures.
• Assist with service control and manage traffic at interchanges.
• Provide high standard customer service and respond to enquiries.

Skills

Customer service excellence

Conflict resolution

Communication skills

Security procedures knowledge

Compassion and empathy

Education

Senior first aid certificate

Customer Service Officer and Transport Security Officer Training

Tools

Valid 2B license

Job description

A public transport company in Singapore is seeking a Customer Service Officer responsible for ensuring adherence to all safety and security protocols, managing passenger traffic, and providing high-quality customer service. The role requires strong communication skills, experience in conflict resolution, and the ability to handle emergency situations. Ideal candidates will hold a senior first aid certificate and have completed relevant training programs. This position also requires a valid 2B license for riding company bikes.