Training Manager

SHERATON TOWERS SINGAPORE HOTEL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore is seeking a professional to oversee training and development needs. The role involves ensuring all new employees receive orientation and conducting training needs analyses. You will collaborate with Department Heads to meet departmental objectives and design relevant training programs. Compliance with brand standards and health and safety regulations is crucial. Additionally, you'll manage trainee administration and organize employee welfare activities. This is an exciting opportunity to enhance the training framework within a prestigious hotel environment.

Responsibilities

• Ensure that all new employees attend the Hotel Orientation program.
• Conduct training needs analysis of the hotel and departments.
• Develop departmental on the job training schedules with Department Heads.
• Design and implement training programs to meet hotel needs.
• Establish a training library of resources for staff development.
• Prepare and administer the training calendar regularly.
• Ensure ongoing training in Marriott Global Training Programmes.
• Conduct audits based on Marriott Brand Standards.
• Facilitate management training programs.
• Source specialist assistance for training when needed.
• Monitor training activities conducted on and off site.
• Liaise with educational institutions for hospitality training.
• Maintain a record of suppliers of training resources.
• Administer the training budget and purchase materials.
• Ensure compliance with Marriott Brand standards.
• Ensure compliance with health and safety requirements.
• Manage trainees and apprentices on the property.
• Organise employee welfare activities.
• Take inquiries regarding employment prospects and provide advice.
• Process correspondence and documents for the HR Department.
• Assemble new employee files with necessary information.
• Assist with staff queries regarding name badges and letters of introduction.
• Assist in conducting hotel site inspections for trainees.

Job description

To be responsible for the training, quality and development needs of the Hotel.

KEY RESPONSIBILITIES

• Ensure that all new employees attend the Hotel Orientation program
• Conduct training needs analysis of the hotel and departments.
• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.
• Design, produce and implement training programs to meet specific department/hotel needs.
• Establish a training library of books, videos, journals and resources to assist trainer and staff development.
• Prepare and administer the training calendar on a regular basis.
• Ensure all staff receive ongoing training in Marriott Global Training Programmes - online and coach‑led.
• Conduct audit based on Marriott Brand Standards.
• Facilitate management training programs.
• Source and obtain specialist assistance to conduct training when needed.
• Monitor all training activities conducted on and off site.
• Liaise with educational institutions conducting hospitality training courses.
• Maintain an up to date record of suppliers of training resources.
• Administer the training budget and purchase training materials as required.
• Ensure that all associates comply with the Marriotts Brand standards.
• Ensure compliance with legislated health and safety requirements within the workplace.
• Manage the administration of trainees and apprentices on the property.
• Organise employees welfare activities.
• Take telephone inquiries regarding employment prospect and give appropriate advice.
• Conduct processing of correspondence and other documents for the HR Department.
• Assemble new employee files including all necessary forms and information.
• Assist with staff queries regarding name badges, letters of introduction etc.
• Assist in conducting Hotel site inspections for Orientation, Work Experience and Hospitality trainees.