Training & Development Manager

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Training & Development Manager to lead initiatives that enhance workforce capabilities. The ideal candidate will have over 5 years of experience in training and development, including 2 years in a managerial position. Responsibilities include developing training strategies, conducting assessments, and managing training programs effectively. A degree in a relevant field and excellent communication skills are essential for this role.

Qualifications

• 5–7 years of experience in training and development, including 2 years in a managerial role.
• Strong background in service delivery and performance metrics.
• ACTA certification and call center experience are advantageous.

Responsibilities

• Develop and implement training strategies based on organizational needs.
• Conduct learning needs assessments and design effective programs.
• Monitor effectiveness of in-house training sessions.

Skills

Training strategy development

Learning needs assessment

Stakeholder management

Communication skills

Service delivery

Education

Degree in a relevant field

Tools

MS Word

Excel

PowerPoint

Job description

Training & Development Manager

Contract: 1-year

Salary: Up to $7,500

Working Hours: 5-day work week

Location: Central

About the Role

We are seeking an experienced professional to lead training and development initiatives, ensuring programs align with organizational goals and enhance workforce capabilities.

Responsibilities

• Develop and implement training strategies based on organizational needs.
• Conduct learning needs assessments and design effective programs.
• Create, test, and refine training materials for quality and relevance.
• Coordinate training schedules and manage attendance.
• Collaborate with internal teams and external vendors for program delivery.
• Maintain training documentation and administrative systems.
• Oversee in-house training sessions and monitor effectiveness.
• Manage stakeholders across various levels and business units.

Requirements

• Degree in a relevant field preferred.
• 5–7 years of experience in training and development, including 2 years in a managerial role.
• Strong background in service delivery and performance metrics.
• ACTA certification and call center experience are advantageous.
• Proficient in MS Word, Excel, and PowerPoint.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced environment and deliver innovative solutions.

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