TPA Operations Executive

WHITECOAT HOLDINGS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading digital health company in Singapore seeks a TPA Operations Executive to manage clinic relationships and operational issues. Candidates should have a diploma in healthcare administration and 1-2 years in healthcare operations. The role includes collaborating with clinics and internal teams, ensuring smooth processes. This position offers competitive compensation and a supportive team environment.

Benefits

Competitive compensation

Holistic health insurance

Hands-on learning & growth

Fast-paced start-up environment

Qualifications

• 1-2 years of experience in healthcare operations, provider management, or administrative support.

Responsibilities

• Act as the primary point of contact for partner clinics to address and resolve operational related issues.
• Engage with clinics to investigate and resolve claims-related issues raised by internal and external stakeholders.
• Manage and maintain the online appointment roster for teleconsult clinicians.

Skills

Interpersonal skills

Communication skills

Problem-solving mindset

Organizational skills

Microsoft Excel

Education

Diploma/Degree in Healthcare Administrative or a related field

Job description

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.

With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global.

What you will be doing

We are looking for a TPA Operations Executive, to join our TPA Team. This role serves as the main liaison between our clinic partners, internal departments to ensure seamless clinic operations, effective issue resolution and optimal patient experiences.

On a day-to-day basis, this means you will:

• Act as the primary point of contact for partner clinics to address and resolve operational related issues.
• Act as the primary point of contact for the Customer Service and Operations teams on TPA-related operational matters.
• Engage with clinics to investigate and resolve claims-related issues raised by internal and external stakeholders.
• Manage and maintain the online appointment roster for teleconsult clinicians.
• Report tech-related issues to the Product team and work collaboratively to resolve system-related problems.

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health company's rapid growth.
• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.
• Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.
• Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.
• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.

What we are looking for

Required:

• Diploma/Degree in Healthcare Administrative or a related field.
• 1-2 years of experience in healthcare operations, provider management, or administrative support.
• Strong interpersonal and communications skills to handle both internal and external stakeholders.

Good to have:

• Proficient in Microsoft Excel.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Ability to triage and elevate issues appropriately.
• A problem-solving mindset with a collaborative working style.