Top Customer Solutions Engineer, Databases and Storage, Google Cloud - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is seeking a dedicated support professional for its High Touch Support team. In this role, you will troubleshoot technical problems on Google Cloud Platform, advocate for customer needs, and work collaboratively with teams to enhance product adoption. A Bachelor's degree in a relevant field and experience in troubleshooting/delivering technical support are essential. The position may require working non-standard hours including weekends.

Qualifications

• Minimum of 3 years in troubleshooting or technical support.
• Experience creating technical content for audiences.
• Familiarity with debugging code.

Responsibilities

• Resolve customer issues on deployments and ensure product readiness.
• Triage technical escalations and platform outages.
• Act as a consultant for internal teams regarding technical obstacles.

Skills

Troubleshooting

Customer advocacy

Software development

Programming in Python

Distributed systems understanding

Web technologies

Education

Bachelor’s degree in Science, Technology, Engineering

Tools

Java

C

C++

Go

Job description

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The High Touch Support team’s focus on solutions and customer‑centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP).

In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.

Application Instructions: This role requires you to work in a shift pattern or non‑standard work hours as required. This may include weekend work.

Job responsibilities

• Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
• Develop an understanding of Google Cloud’s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer‑reported issues, building tools, and faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues, advocate for their needs with internal teams, and find ways to improve the product and drive production.
• Work as part of a team of developers/consultants that globally ensure customer support. Work non‑standard work hours/shifts including weekend work.

Minimum qualifications

• Bachelor’s degree in Science, Technology, Engineering, or equivalent practical experience.
• 3 years of experience in troubleshooting and advocating for customer’s needs, managing technical issues, or software development.
• Experience in creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
• Experience in writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
• Experience in working with distributed systems, including common solutions or design patterns.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Preferred qualifications

• Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
• Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for customer issues.
• Experience in developing developer tools (e.g., automation, testing, debugging).
• Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform).
• Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
• Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client‑server protocols.