Tier 1 On-Site IT Support Engineer – Windows & Mac

STAFFKING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing firm in Singapore is seeking a Level 1 IT Support Specialist to provide on-site technical assistance. You will troubleshoot and maintain desktops and peripherals, handle IT helpdesk tickets, and support users with software applications like MS Office 365. Ideal candidates will have at least one year of IT support experience in Windows and macOS environments. This position requires shift work and offers a basic salary up to $3000, working five days a week.

Qualifications

• Minimum 1 year hands-on Level 1 IT Support experience.
• Experience supporting Windows & macOS, hardware, and peripherals.
• Basic knowledge of MS Office 365, networking, and IT troubleshooting.
• Comfortable working on-site and interacting directly with users.
• Able to handle shift work and alternate Saturdays.

Responsibilities

• Provide Level 1 on-site IT support for end users.
• Troubleshoot desktops, laptops, MacBooks, tablets, printers, scanners, MFDs, and plotters.
• Perform preventive maintenance on workstations, laptops, and MacBooks.
• Handle IT helpdesk tickets, incidents, and service requests within SLA.
• Perform asset management for IT equipment and infrastructure devices.
• Coordinate with external vendors for escalations and repairs.
• Support software installation, patching, configuration, and basic testing.
• Assist users with MS Office 365 and common enterprise applications.
• Provide basic user training and guidance on IT devices and systems.
• Ensure assigned tasks are completed on time and to user satisfaction.

Skills

Level 1 IT support

Windows

macOS

MS Office 365

Networking

IT troubleshooting

Job description

A leading staffing firm in Singapore is seeking a Level 1 IT Support Specialist to provide on-site technical assistance. You will troubleshoot and maintain desktops and peripherals, handle IT helpdesk tickets, and support users with software applications like MS Office 365. Ideal candidates will have at least one year of IT support experience in Windows and macOS environments. This position requires shift work and offers a basic salary up to $3000, working five days a week.