The Ritz-Carlton Club - Club Concierge (Executive Lounge)

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

The Ritz-Carlton Millenia Singapore is looking for a guest-focused service professional to monitor the club lounge, assist with seating, and prepare and serve hot, cold, and alcoholic beverages. You will maintain cleanliness, stock supplies, and ensure safety standards are followed, while supporting the kitchen and bar teams in line with Marriott policies.

Commitment to equal opportunity and professional growth is part of our culture, with emphasis on confidentiality and respectful guest

Qualifications

• Prolonged guest interaction requiring professional demeanor.
• Ability to serve hot, cold and alcoholic beverages responsibly.
• Stock and maintain bar supplies; ensure cleanliness and safety.

Responsibilities

• Monitor club lounge for seating availability, service, safety and wellbeing of guests.
• Prepare and serve beverages while maintaining high quality and hygiene standards.
• Report accidents, injuries and unsafe conditions to manager and follow policy.

Skills

Guest service

Communication

Teamwork

Education

High school diploma or GED

Job description

Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience is required.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.