Test Manager (Bank)

A-IT Software Services Pte Ltd; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A technology solutions firm in Singapore is seeking a Senior Test Delivery Manager with substantial experience in managing testing services within complex financial organizations. This role entails overseeing the delivery of testing projects, ensuring quality standards, and managing external partnerships with various testing vendors. The ideal candidate must possess robust analytical skills, established stakeholder relationships, and at least 10 years of relevant experience, including leadership roles. Excellent communication skills are essential for success in this position.

Benefits

Career guidance

Skills upgrading services

Qualifications

• 10 to 15 years of relevant experience in test delivery within large organizations.
• 5 years of senior management experience in testing.
• Experience in managing multiple external testing service providers.

Responsibilities

• Oversee delivery of testing services across multiple projects.
• Coordinate with stakeholders to ensure testing meets business objectives.
• Manage relationships with vendor test managers and test leads.

Skills

Test delivery management

Analytical skills

Stakeholder management

Agile methodologies

Communication skills

Education

Relevant degree or certification in IT

Tools

Test Maturity Model integration (TMMi)

DevOps tools

Job description

Key Responsibilities

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects of Customer Management, Credit Origination and Compliance domain applications
• Manage and oversee the day‑to‑day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan.
• Engages with various bank stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Key Requirements

• Proven working experience in test delivery or equivalent role with at least 10 to 15 years relevant experience in large and complex organisations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing.
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• A proven, successful track record of managing shared IT service development and/ or IT Testing Services.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong attention to details, excellent analytical and problem solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.
• Excellent client facing, internal communications, written and verbal communication skills.
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i’s PDPA.