Test Manager

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Test Delivery Lead to oversee end-to-end testing services for Digital domain applications. You will manage bank-appointed vendors, review test strategies, and sign off on plans while coordinating with Test Governance to ensure standards and health checks are followed.

You will engage with stakeholders across applications, security, infrastructure, and business to meet testing objectives and demand, acting as the escalation point for issues.

Qualifications

• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Experience with testing tool suites and methodologies across Agile, Hybrid Agile and Waterfall.
• Proven track record in managing shared IT service development and IT Testing Services.
• Strong relationships with internal/external stakeholders to deliver collaboration and services.

Responsibilities

• Oversee delivery of testing services for one or more applications/projects in the Digital domain.
• Manage day-to-day delivery by bank-appointed vendors for testing.
• Review and sign off on test strategies and plans with service providers.
• Coordinate with Test Governance for methods, standards, tools, and health checks.
• Communicate scope changes and assess impacts to plans with providers.
• Engage with stakeholders to ensure testing aligns with objectives and demand.
• First point of escalation for issues raised by stakeholders and vendors.
• Quantify, track and report testing statuses, SLAs and KPIs.

Skills

End-to-end testing delivery

Vendor management

Testing tools (Tosca, Selenium, Appium

JIRA, Query Surge, LoadRunner

Agile, Hybrid Agile, Waterfall

DevOps

Stakeholder management

Multi-cultural teams

Attention to detail

Tools

Tosca

Selenium

Appium

JIRA

Query Surge

LoadRunner/Performance Centre

Job description

Responsibilities

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects of Digital domain applications
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Skills/Requirement

• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Experience in various testing tool suites like Tosca, Selenium, Appium, JIRA, Query Surge, LoadRunner/Performance Centre.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• A proven, successful track record of managing shared IT service development and/ or IT Testing Services.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong attention to details, excellent analytical and problem-solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.

We regret to inform you that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent toe2i’s PDPA.

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