Temporary Service Ambassador

ST LUKE'S HOSPITAL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is looking for a visitor assistance professional to welcome and guide patients and visitors. Responsibilities include managing check-ins, ensuring cleanliness, and providing excellent customer service, ideally with 1-2 years of relevant experience in the healthcare sector. The ideal candidate will have a cheerful and friendly demeanor, enjoy public interactions, and be able to work shifts.

Qualifications

• Minimum GCE ‘N’ levels.
• Experienced in customer service with good interpersonal skills.
• Minimum 1-2 years of relevant experience in healthcare.

Responsibilities

• Welcome and orientate visitors/patients upon arrival.
• Assist with online pre-registration and checking in.
• Ensure crowd control and proper queue management.
• Assist with way-finding around the hospital.
• Maintain cleanliness and safety of equipment.
• Handle enquiries or feedback.
• Conduct checks of waiting area and toilets.

Skills

Customer service skills

Interpersonal skills

Friendly personality

Team player

Education

Minimum GCE ‘N’ levels

Job description

Responsibilities and Duties

• Welcome and orientate visitors/patients upon arrival at the lobby.
• Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.
• Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.
• Assist visitors/patients with way-finding around the hospital premises.
• Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning
• Handling of enquiries or feedback from the visitors/patients
• Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.
• Welcome and orientate public upon arrival at sheltered car porch / lobby.

Job Requirements

• Minimum GCE ‘N’ levels.
• Experienced in customer service with good interpersonal skills.
• Minimum 1-2 years of relevant experience especially in healthcare sector.
• Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.
• Service-oriented and a good team player.
• Able to commit to shift work.