Temp Medical Records Office Assistant

Institute of Mental Health; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading mental health institution in Singapore is looking for a Temp Medical Records Office Assistant. The role requires processing medical reports and managing enquiries via phone and face-to-face interactions. Candidates should possess strong verbal and written communication skills, alongside management of emails. A diploma or relevant work experience is essential, along with some familiarity with Microsoft Office applications. This position involves project work on Saturdays and other departmental assignments.

Qualifications

• Proficiency in verbal and written communication skills.
• Good management of emails and drafting replies.
• Comfortable in interacting with internal and external customers.

Responsibilities

• Process medical reports applications and manage inquiries.
• Sort and scan medical records.
• Retrieval of physical records from store.
• Participate in department projects, requiring work on Saturdays.
• Other assignments by the department.

Skills

Verbal communication skills

Written communication skills

Email management

Customer interaction

Education

Diploma/A-level qualification or relevant work experience

Tools

Microsoft Excel

Microsoft Word

SAP

Medical Records Management System (MRMS)

Job description

Position: Temp Medical Records Office Assistant

Department: Support Services

Job Description

The Medical Records Office Executive Assistant is part of the Medical Records Office (MRO) team in providing medical reports processing and medical records management services.

Job Responsibilities

• Process medical reports applications and manage enquiries from service channels which include phone, emails and face-to-face (walk-in)
• Sort and scan medicalrecords
• Retrieval of physical records from store
• Participate in department projects and will be activated to work on Saturdays for project duration of 2 to 3 years
• Other work assignments by the department

Requirements

Competency

• Proficient in verbal and written communication skills
• Good in the management of emails and drafting replies to external customers
• Comfortable in communicating with internal and external customers through phone calls and face-to-face interactions

Educational and Professional Requirements

• Diploma/A-level qualification or relevant work experience
• Knowledge in Microsoft Office applications, such as Excel or Word
• Comfortable in learning IT software applications such as NGEMR, SAP, Medical Records Management System (MRMS)

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.