Temp Customer Service Admin (2 Months Contract)

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A local tea brand in Singapore is looking for a Temp Customer Service Admin. The successful candidate will assist customers before and after sales, respond to queries via various communication channels, and process orders. A diploma in Marketing or Communications is preferred. Proficiency in MS Office and experience with local/international customers is a plus. Interested candidates should apply via email.

Qualifications

• Experience dealing with local and international customers preferred.
• Diploma in a relevant field preferred.
• Proficient in MS Office applications.

Responsibilities

• Help and support customers before and after sales.
• Respond to customer questions and requests.
• Process customer orders through different platforms.
• Work with teams to solve customer issues.
• Coordinate with teams to solve customer issues quickly.
• Handle lost parcels or returns.

Skills

Customer service skills

Communication skills

Sales skills

Organizational skills

Education

Diploma in Marketing, Communications or related field

Tools

MS Office applications

Job description

Our client is a tea brand in Singapore. They are looking for a Temp Customer Service Admin to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Responsibilities

• Help and support customers before and after sales.
• Respond to customer questions and requests through phone, email, text, and online messages in a polite and professional way.
• Look for chances to recommend or upsell products to increase sales.
• Process customer orders received through different platforms.
• Work with teams from HQ, Operations, and the Digital Warehouse to solve customer issues quickly and share feedback with the right departments.
• Coordinate with delivery and courier partners to make sure orders are delivered correctly and on time, and handle lost parcels or returns.
• Keep customer records and files updated and organized.
• Help with CMS tasks and other administrative work when needed.

Requirements

• Diploma in Marketing, Communications or related field preferred
• Experience dealing with local and international customers preferred
• Proficient in MS Office applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [e-mail]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)