Temp Call Centre Associate #HHW

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for customer service representatives to handle interactions via phone and emails. Responsibilities include resolving customer issues and contributing to service quality KPIs. No prior experience is necessary as comprehensive training will be provided. If you're interested, please send your updated resume to the provided email address. Join a dynamic team in a supportive environment.

Qualifications

• No experience is needed as training is provided.

Responsibilities

• Handle customer interactions via phone and/or emails.
• Contribute to Contact Centre service quality KPIs.
• Resolve customers’ feedback/issues within guidelines.
• Ensure follow up and fulfill promises made to customers.

Education

GCE A Levels and above

Job description

Jobscope

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/issues within guidelines.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Other ad hoc duties assigned

Job Requirement

• Min GCE A Levels and above
• No experience is needed as training is provided

For interested candidates, please send your most recent and updated resume to [e-mail]

Wendy Khoo Hui Wen

R1761665

Recruit Express Pte Ltd

EA License No. 99C4599