Temp Admin Assistant / Executive (3 months)

SKOOL4KIDZ PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational organization in Singapore seeks a candidate responsible for managing payment processes and parent communications. You will handle GIRO applications, respond to enquiries, and undertake various administrative duties. Ideal for those with strong communication skills and a proactive approach to support parents and students.

Responsibilities

• Obtain updates on payment cycles and follow up with parents.
• Issue payment QR codes and manage document uploads.
• Answer parent enquiries regarding fees and refunds.

Job description

Payment - NON-GIRO

• Obtain updates from CBU on GIRO deduction cycle status twice monthly.
• Follow up with parents for the GIRO application.
• Issuance of DBS Max QR code to all parents for payment.
• Principal uploads GIRO forms + Cover letter to OneDrive; CCR vets through and updates in G-Reference Spreadsheet (records all bank details, rejections, approvals, bank terminations).
• Allocate GIRO application forms uploaded from Principals into respective centres (OneDrive).
• Follow up with parents on rejected GIRO applications (signature issue/other details not valid, etc.) and assist with new GIRO applications via email.
• Update Principals for unsuccessful GIRO applications (bank rejection copy).
• Upon receiving the bank approval letter (DDA), verify the DDA, upload to respective centres folder, update in G-ref spreadsheet with hyperlink and update in SMART under Child Profile Finance Details.

Graduation Class

• Check with parents if they would like to use deposit to offset their last school fee and update CBU accordingly to offset and refund the balance.
• Double collection of school fee: check with parents if they would like to refund or use it to offset the following month’s school fee; retrieve required documents (Bank statements screenshot – CDA/IBG).

Enquiry

• Follow up and answer parents’ enquiries.
• Types of enquiry:
• Invoice breakdown explanation.
• Subsidy approval (can check through GSII Report).
• Search for Principals/Teachers if they are unable to reach our colleagues in the centre.
• Refund status.
• Enrichment matters (withdrawal/class timetable/fee charges).
• Feedback from Parents.
• Invoice billed (most are enrichment invoices that receive the most feedback).

Creating DBS Max QR Code and Other Admin Duties

• Creating DBS Max QR Code.
• Performing any other administrative duties assigned by supervisors.