Telephone Operator - Novena

GAIN EMPLOYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is looking for a Telephone Operator to provide inbound call handling and general support services. The ideal candidate will have at least a Diploma in ITE or equivalent qualifications, alongside experience in a similar role. Familiarity with Microsoft Office and good communication skills are necessary for this position. This role operates Mon-Fri (8:30am - 6:00pm) and requires adherence to service level agreements.

Qualifications

• At least Diploma in ITE or passed at least 3 GCE O-Level.
• Experience as telephone operator or office administrator support.
• Familiar with Microsoft Office tools.

Responsibilities

• Handle inbound calls and take messages.
• Provide call routing and transfer services.
• Ensure compliance with service level agreements.

Skills

Communication skills

Teamwork skills

Familiarity with Microsoft Office tools

Education

Diploma in ITE or 3 GCE O-Level passes

Job description

Contract Period

In Jan 2026 for 18 months.

Working hours

• Mon to Fri (except public holiday): 8:30am to 6:00pm
• Service not required on Sat, Sun and gazetted public holidays

Telephone Answering Service Requirements

• Inbound Call Handling
• Message Taking and Forwarding
• Call Routing and Transfer
• Authority Service and General Support
• CRM and Data Entry
• Compliance and Confidentiality
• Reporting and Quality Assurance
• Service Level Agreement (SLA)

Qualifications, skills and experience

• At least Diploma in ITE or passed at least 3 GCE O-Level
• Experience as telephone operator or office administrator support.
• Familiar with Microsoft Office tools
• Good communication skills
• Good teamwork skills