Telephone Operator - Novena

IET PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A telecommunication service company in Singapore is seeking a dedicated Telephone Operator to efficiently manage calls and provide administrative support. The ideal candidate will possess a minimum ITE diploma or equivalent, have prior experience in a similar role, and be proficient in Microsoft Office. Strong communication and teamwork skills are essential for this position. This role offers a structured working environment with a supportive team.

Qualifications

• Minimum ITE Diploma or 3 GCE O-Level passes.
• Prior experience as a telephone operator or office administrator.
• Proficient in Microsoft Office software.

Responsibilities

• Answer all calls promptly and provide live support.
• Route calls to the correct officer/department.
• Record details and maintain a logbook.
• Update CRM with caller details.

Skills

Good communication

Team work

Education

Minimum ITE Diploma or 3 GCE O-Level passes

Tools

Microsoft Office (Word, Excel)

Job description

Location: Novena

Working Hours: 42.5hrs/week

Responsibilities

Answering Calls

• Answer all calls promptly using MHA’s approved greeting.
• Provide live support (Mon–Fri, 8:30 am–6:00 pm).

Screening & Transferring

• Route calls to the right officer/department.
• Handle warm/cold transfers and overflow.

Message Management

• Record details (name, contact, message, time).
• Forward via email/SMS/phone; maintain a log.

General Support

• Share office hours, address, basic services.
• Use scripts/FAQs for common queries.

Reporting

• Daily logbook; weekly submission.
• Monthly summary: volume, response time, complaints.

Data Entry

• Update CRM with accurate caller details.

Coordination

• 1-week OJT; collaborate with supervisor

Qualifications & Requirements

Education

• Minimum ITE Diploma or 3 GCE O-Level passes.

Experience

• Prior experience as a telephone operator or office administrator.

Technical Skills

• Proficient in Microsoft Office (Word, Excel, etc.).

Soft Skills

• Good communication & Team work skills.