Telephone Operator - Central

IET PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading services company in Novena is seeking a skilled telephone operator. Responsibilities include routing calls, recording messages, and supporting office operations. Candidates should have a minimum ITE Diploma or 3 GCE O-Level passes and prior experience in a similar role. Proficiency in Microsoft Office and strong communication skills are essential.

Qualifications

• Minimum ITE Diploma or 3 GCE O-Level passes.
• Prior experience as a telephone operator or office administrator.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Good communication & Team work skills.

Responsibilities

• Route calls to the right officer/department.
• Handle warm/cold transfers and overflow.
• Record details (name, contact, message, time).
• Forward via email/SMS/phone; maintain a log.
• Share office hours, address, basic services.
• Use scripts/FAQs for common queries.
• Daily logbook; weekly submission.
• Monthly summary: volume, response time, complaints.
• Update CRM with accurate caller details.
• 1-week OJT; collaborate with supervisor.

Skills

Good communication

Team work skills

Education

ITE Diploma

3 GCE O-Level passes

Tools

Microsoft Office (Word, Excel)

Job description

Location: Novena

Working Hours: Monday to Friday - 08:30 to 18:00

Responsibilities

1. Screening & Transferring

• Route calls to the right officer/department.
• Handle warm/cold transfers and overflow.

2. Message Management

• Record details (name, contact, message, time).
• Forward via email/SMS/phone; maintain a log.

3. General Support

• Share office hours, address, basic services.
• Use scripts/FAQs for common queries.

4. Reporting

• Daily logbook; weekly submission.
• Monthly summary: volume, response time, complaints.

5. Data Entry

• Update CRM with accurate caller details.

6. Coodination

• 1-week OJT; collaborate with supervisor

Qualifications & Requirements

Education

• Minimum ITE Diploma or 3 GCE O-Level passes.

Experience

• Prior experience as a telephone operator or office administrator.

Technical Skills

• Proficient in Microsoft Office (Word, Excel, etc.).

Soft Skills

• Good communication & Team work skills.