Telephone Operator

THE CAPITOL KEMPINSKI HOTEL SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a dedicated Front Office Associate responsible for answering incoming calls and facilitating communication with guests. This vital role includes taking messages, handling requests for privacy, and providing friendly assistance. The ideal candidate will have a diploma in Hospitality Management and excellent communication skills, along with at least one year of experience in the hotel service line. Rotating shifts, including weekends and holidays, are expected.

Qualifications

• Minimum of 1 year experience in hotel service line.
• Willingness to work on rotating shifts, weekends, and public holidays.

Responsibilities

• Answer all incoming calls and connect them efficiently.
• Handle guests' requests for DND and wakeup calls.
• Provide information or assistance as needed.

Skills

Excellent communication skills

Professionalism

Ability to handle guest requests

Education

Minimum O levels or Diploma in Hospitality Management

Job description

SCOPE

Reporting to the Front Office Manager, the incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.

RESPONSIBILITIES

• Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
• Write down messages accurately for our guests and deliver messages in a timely manner.
• Handle guests' requests for DND (Do Not Disturb) and confidential status.
• Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
• In case of emergency, handles all communications for the hotel whilst serving as the communication center.
• Additional responsibilities and tasks as assigned.

REQUIREMENTS

• Minimum O levels or Diploma in Hospitality Management.
• Excellent communication skills.
• Minimum 1 year experience in hotel service line.
• Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
• Willingness to work on rotating shifts, weekends and public holiday.