Telemarketer (WFH)

DONNA SPA PTE. LTD.; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A beauty and wellness company is seeking a Telemarketing & Appointment Specialist to engage customers, manage appointments, and provide excellent service. The role requires strong communication skills and prior experience in telemarketing or sales. Candidates must be self-motivated and proficient in Microsoft Excel. This position is fully commission-based with no basic salary.

Benefits

Attractive commission-based incentives

Company mobile phone and laptop provided

Qualifications

• Prior experience in telemarketing, sales, or the beauty industry preferred.
• Excellent communication and phone etiquette — clear, confident, and personable.
• Highly self-motivated, able to work independently, and achieve set targets.
• Proficient in Microsoft Excel and comfortable handling customer databases.
• Minimum 1 year of relevant experience in telemarketing or sales.
• Proven record of strong appointment conversion and customer engagement.

Responsibilities

• Engage Warm Leads – Contact customers who have expressed interest in our services.
• Schedule & Manage Appointments – Coordinate, confirm, and reschedule bookings to suit customer preferences.
• Provide Excellent Customer Service – Address inquiries with professionalism, empathy, and product knowledge.
• Follow Up with Existing Clients – Build rapport, encourage repeat visits, and maintain customer loyalty.
• Maintain Accurate Records – Ensure call logs, appointment data, and customer notes are well-organized and up to date.

Skills

Telemarketing experience

Excellent communication

Self-motivated

Customer service

Proficient in Microsoft Excel

Job description

✨ Telemarketing & Appointment Specialist (Work From Home) ✨

📍 Location: Work From Home
🕘 Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

About the Role

Are you an engaging communicator who enjoys connecting with people? Join our dynamic team as a Telemarketing & Appointment Specialist, where you’ll be the friendly and professional voice of our brand — helping customers discover and book beauty experiences they’ll love.

Key Responsibilities

• 💬 Engage Warm Leads – Contact customers who have expressed interest in our services.
• 📅 Schedule & Manage Appointments – Coordinate, confirm, and reschedule bookings to suit customer preferences.
• 🤝 Provide Excellent Customer Service – Address inquiries with professionalism, empathy, and product knowledge.
• ☎️ Follow Up with Existing Clients – Build rapport, encourage repeat visits, and maintain customer loyalty.
• 🧾 Maintain Accurate Records – Ensure call logs, appointment data, and customer notes are well-organized and up to date.

Requirements

• 💡 Prior experience in telemarketing, sales, or the beauty industry preferred.
• 🎯 Excellent communication and phone etiquette — clear, confident, and personable.
• 💪 Highly self-motivated, able to work independently, and achieve set targets.
• 📊 Proficient in Microsoft Excel and comfortable handling customer databases.
• ⭐ Minimum 1 year of relevant experience in telemarketing or sales.
• 📈 Proven record of strong appointment conversion and customer engagement.

Why Join Us?

• ✨ Be part of a vibrant, supportive team in the beauty and wellness industry.
• 🎓 Receive comprehensive training, continuous development, and growth opportunities.
• 💰 Attractive commission-based incentives for achieving performance targets.
• 📱 Company mobile phone and laptop provided.

Note: This is a fully commission-based role with no basic salary.