Telecommunication Technician

Ideals Recruitment; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A well-established technology firm in Singapore is seeking an individual to handle device activation, troubleshoot technical issues, and provide customer support. Candidates should have a secondary school qualification and 1-3 years of experience in the Telco industry. The role requires effective communication, attention to detail, and a commitment to data privacy standards. This position offers a competitive salary and benefits including a variable bonus and medical benefits.

Benefits

Variable bonus

Medical benefits

Flexible benefits

Qualifications

• 1 – 3 years of working experience in the Telco industry preferred.
• Comfortable with back end support and customer facing duties.

Responsibilities

• Perform handset activation, provisioning, and configuration.
• Coordinate with IT Support to troubleshoot technical issues.
• Assist customers with device setup and inquiries.
• Support daily operational and administrative tasks.

Skills

Customer support

Troubleshooting

Data privacy compliance

Education

Secondary School Qualification or Above

Job description

☑ Salary: UP to $3500 + Variable Bonus + Medical & Flexi Benefit

☑ 5 Days Work (Monday to Friday / 8.30AM – 6.00PM)

☑ Location: Bedok (Walking Distance from MRT)

☑ Well Established Company in Singapore

Job Scope

Perform handset activation, provisioning, and configuration to ensure devices are fully operational and compliant.

Coordinate with IT Support to troubleshoot and elevate technical issues while maintaining accurate documentation.

Assist customers with device setup, inquiries, and basic troubleshooting; provide professional support to resolve issues.

Ensure timely service delivery, uphold data privacy and safety standards, and prepare progress reports for supervisors.

Provide after-hours remote support when required, responding promptly to urgent service requests or escalations.

Support daily operational and administrative tasks, working closely with customer service and logistics teams to ensure smooth fulfilment.

Requirements

Secondary School Qualification or Above

1 – 3 Years of working experience in Telco Industry preferred

Candidate must be comfortable with back end support and customer facing duties

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified