Telco Live Chat Support Agent — Remote (1 day WFH)

RecruitFirst; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer for live chat support. Responsibilities include answering customer comments on social media, raising service requests, and monitoring competitive activity. Ideal candidates should have a good command of English and be familiar with apps and social media platforms. This is a full-time position with a 12-month contract offering a salary of up to $2300 per month plus a completion bonus.

Benefits

Completion bonus

Qualifications

• Strong communication skills in English required.
• Experience with social media and Apps is essential.

Responsibilities

• Answer customer comments and reviews on social media and app stores.
• Raise service requests and work with IT support to close cases.
• Monitor competitive activity on social media and produce weekly management reports.
• Work overtime when required.

Skills

Good command of English

Familiar with Apps and social media platforms

Understanding of social media platforms

Job description

A recruitment agency in Singapore is seeking a Customer Service Officer for live chat support. Responsibilities include answering customer comments on social media, raising service requests, and monitoring competitive activity. Ideal candidates should have a good command of English and be familiar with apps and social media platforms. This is a full-time position with a 12-month contract offering a salary of up to $2300 per month plus a completion bonus.