Technology Solutions Engineering

FactSet; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

A financial data technology firm in Singapore seeks to hire a tech support professional. This role involves assisting with client inquiries, resolving tech issues, and collaborating closely with engineering teams. The ideal candidate will have excellent communication skills in English and another Asian language, along with problem-solving capabilities and a strong background in technology. This position offers an opportunity to work with a diverse client base and be part of a recognized industry leader.

Qualifications

• Experience interacting with clients on technical and non-technical issues.
• Ability to operate independently or as part of a team.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Assist with pre-sales technology discussions.
• Support clients as part of a technical support team.
• Translate client needs into technical actions.

Skills

English communications skills

Mandarin communications skills

Cantonese communications skills

Japanese communications skills

Excellent problem-solving skills

Proactive operation

Education

Knowledge of networking

Knowledge of application deployment

Degree in computer science

Tools

SQL

Python

JavaScript

NodeJS

Job description

Responsibilities

• Assist with pre-sales technology discussions
• Support FactSet clients as part of a 3rd tier escalated tech support team
• Translate client needs to effective engineering action items
• Educate clients and FactSet personnel on FactSet’s best‑practices
• Correlate issues, then design enhancements to permanently remediate
• Act as the product developer for implementations, diagnostics, and utilities
• Assist with the creation of systems and processes to proactively identify and assist clients experiencing issues
• Develop and maintain detailed technical documentation
• Occasional travel to client sites

Job Requirements

• English communications skills – in-person, phone, and email
• Mandarin, Cantonese, or Japanese communication skills – in-person, phone, and email
• Interaction with clients on a technical and non‑technical basis
• Proactive, and operates independently or within a team
• Willingness to become a technical liaison for clients
• Passion for learning new technologies
• Excellent problem‑solving skills

Helpful Experience

• Knowledge of networking, application deployment, server management, database administrator, or computer science
• Experience with SQL, Python, JavaScript, or NodeJS
• Finance knowledge – markets, portfolios, asset management, financial instruments, real‑time market data, and portfolio analytics

Company Overview

FactSet (NYSE : FDS | NASDAQ : FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy‑side and sell‑side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next‑generation workflow solutions, and client‑centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner.