Technology Consultant

Ariston Services Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global consulting and technology firm in Singapore is seeking an Application Support Specialist for a one-year contract. This role involves performing application support in Unix and database systems, coordinating with users to resolve issues, and deep-dive analysis on incidents. Candidates should have a diploma or higher, with experience in application support, and knowledge of programming languages. The position offers a monthly budget of SGD 5,000 to 8,000, depending on experience and qualifications.

Qualifications

• Minimum 1 year to maximum 10 years of experience required.
• Experience in application support with monitoring & resolving jobs in investment banking.
• Good communication skills necessary for stakeholder engagement.

Responsibilities

• Perform Application Support in Unix and database fixes.
• Coordinate incidents and user inquiries.
• Manage User Ticket backlog and prioritization.

Skills

Communication skills

Analytical problem-solving skills

Incident management

Ability to manage incidents

Programming knowledge

Application Support experience

Education

Diploma/Graduate/Post Graduate

Tools

Unix

Database management

JAVA/Scripting language

Job description

A global leader in consulting, technology and next-generation services,the global investment company headquartered in Singapore.

Job Description

• Perform Application Support in Unix, database, and prepare the fixes or coordinate with the offshore team to come up with the necessary fixes
• Coordinate with the end business users in monitoring & resolving US Business End of Day Autosys jobs issues in investment banking
• Able to deep-dive analysis on Incident resolution & user inquiries
• Need to do some programming language, code processing along with debugging skills for any production issues
• Communicate any incidents (Incident resolution, stakeholder communication, bridge management, post mortem analysis, and action items)
• User Ticket management (Backlog review, User interface, and manual prioritization)
• Being involved in Operational risk reduction programs and Change control processes
• Understand current queue of work items handed over across shifts and review criticality/priority
• Track and ensure progress on allocated queue/mentor team members where necessary
• Planned/unplanned events – Support BCP, Migration, Holiday activities
• Meetings – Represent the cluster for Scorecard reviews, Feedback trackers

Qualifications

Education -Diploma/Graduate/Post Graduate

Experience - 1 Yrs to 10 Yrs

Employment Type - 1-year Contract

Budget - 5,000 to 8,000 Per Month SGD

• Good communication with analytical and problem-solving skills
• Ability to handle/manage incidents and effectively communicate with users, application owner, and senior stakeholders across all areas
• Knowledge of ITIL processes
  • Change management
  • Incident management
  • Problem management
• Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language.
• Must have experience in monitoring & resolving US Business End of Day Autosys jobs in an investment banking environment
• Must have any programming language knowledge for deep-dive analysis on Incident resolution & user inquiries
• Good communication with analytical and problem-solving skills
• Ability to handle/manage incidents and effectively communicate with users, application owner, and senior stakeholders across all areas
• Knowledge of ITIL processes
  • Change management
  • Incident management
  • Problem management
• Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers
• Experience in a programming language, code processing along debugging skills.
• Good to have –
  • 3+ years of experience in Front-office Trading support, OTC Derivative flow, Equities, Investment banking background, Client reporting, Cashflow Management, Trade Exception Resolution, and Payment system
  • Understanding of capital markets and back-office operations in any investment bank
  • Experience in trade processing and regulatory restrictions