Technician (Technical Support)

City Energy; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An energy company in Singapore is seeking a candidate to manage gas incident responses, perform site investigations, and ensure customer satisfaction through effective service requests handling. Applicants should possess a Higher Nitec or Nitec in Engineering and ideally have relevant technical experience. A driving license is required for this role.

Qualifications

• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Possess a driving license (class 3 / 2).

Responsibilities

• Attend to reported gas incidents and supply abnormalities.
• Perform site investigations and coordinate with relevant authorities.
• Investigate and report on abnormalities related to meter readings.
• Manage meter cut-off and overdue accounts.
• Respond to customer service requests and handle feedback.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Ability to work independently

Customer service experience

Education

Higher Nitec or Nitec in any Engineering discipline

Job description

Job Responsibilities:

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
• Perform site investigations and rectification work inclusive of coordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
• Investigate and report on abnormalities related to meter readings.
• Manage meter cut-off and handle matters related to overdue account.
• Respond to customer service requests, such as installing/ replacing/ troubleshooting gas appliances, servicing gas stoves, conducting soundness tests on gas installations, etc.
• Handle customers’ enquiries/ feedback and service recoveries.
• Perform any other duties as assigned by supervisor.

Requirements:

• Higher Nitec or Nitec in any Engineering discipline.
• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Able to work independently and as a team player.
• Possess good interpersonal and communication skills, with experience in contract management and customer service.
• Possess a driving license (class 3 / 2).